Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality!
Package received It takes a long time to get there. Regular service Delivery by mexico Post (MexPost) meets sales description
Excellent quality, 17 days went to Yaroslavl, to Samsung A51 approached. The store put the stickers.
Top aluminieva chastina yusb plug Bula Z scuffs, ale OTG adapter povnisteu copiu
Works good. As everything I bought from this store. Everything as described. Thank You! 5* Recommend the store. Postage - less than 3 weeks. Tracked.
A good and high-quality adapter. Price justified.
Excellent quality! In our stores for OTG price tag derut, I'm better at ugreen order directly
Delivered quickly, as a gift put stickers. The cable is good, quality. Everything works. The phone with this cable sees and works well with a 4 TB hard disk. With the help of the cable, I connected an external sound card to the phone and it earned oddly too.
Excellent, thick and durable cable. The transmission rate is high, start where necessary. HDD, SSD, Flash, etc, works no problem. Ugreen is one of the few Chinese factory firms, with high quality products. I definitely advise you to take it, in any case with the Type-C Swim This adapter is useful, especially it's worth all the penny)
Pratsual. Having taken a four-terabaichi disc for a pinecone to the Maku of The Georgette.
The product arrived quickly and in good furniture state, it works fine with earphones Wireless. Satisfied with the purchase.
Good good cord, immediately checked works well. The order came quickly less than three weeks. As a gift, the store put the stickers, the little thing but nice. In general, everything is OK, thanks to the seller!
Everything works fine. Looks good. Excellent goods, a good store. As a gift I received stickers.
The cable is great quality.. Fit perfectly with the phone. I love UGREEN products... Thank you very much store!
Is perfect works well in a live Y33s
Cable them good kvalitete, još Nisam isprobao, Ali Nadam se da Radi Kako treba
Delivery to Kiev for about a month. Like a normal thing. Through it, the flash drive was recognized by the phone.
The cable quality is excellent. Connectors made of metal, the cable itself is in a fabric braid. The usual flash drive and CF card, through the card reader are read and recorded without problems. Checked connecting to Samsung A71. In the fall there was a small bonus in the form of a set of stickers.
Great job, i haven't tested it yet but the built quality is amazing, thanks
didnt get the item
Quality is good, equipped neatly in a special bag with a fastener, delivery is fast
In abdulino came weeks for 2. works well, flash drives reads. The store put as a gift stickers.
The goods went long. 45 days. The product corresponds to the description. Cable working.
Excellent store, very reliable, excellent product and very fast shipping!!
Shipping fast. The cable itself is super, the quality is excellent.