Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Product of excellent quality, worked perfectly without problems to configure.
The order has been received and everything is fine already generated test of operation and is working without any news
The control is functional at 100x100, everything works correctly, the synchronization with the TV is perfect product 100x100 recommended...
Good I recommend it
excellent remote thanks it's working very well
Arrived fast, I bought two already tested on the two sensational TVs, I loved note 20
One of the best item I got from Aliexpress. It is as it is said. I am so happy. I love it. And my children too
Everything perfect. Very easy pairing with the TV. Instructions in Spanish
Excellent Product, I recommend it
It is identical to the original, as soon as you put the batteries it works perfectly and arrived super fast. Good buy
Remote control for LG . It works perfect as remote control but doesn't work as mouse, cause TV doesn't Copy it. good quality material item and fast delivery
item is exactly what I expected. arrived in 5 days. components are satisfactory quality and all functions worked. just swapped out the batteries from my old lg remote. microphone works and the motion cursor works. feels exactly like the original.
Very good control I will ask for more
For the price. a top quality batteries in and it worked directly. all functions go like a 1
Excellent Product, fulfills 100% function, se. One ta very quickly to the television. Excellent material and it took 12 days to arrive
For the moment it has been great for me and it works to the maximum
Good build. Delivery was quite fast. Yet to use it but i believe its an awesome one.
It's gorgeous. Everything works. Recommend
Very good for price would recommend
Satisfied with what was acquired, it arrived on the stipulated date. Well packed without damage to sight, I just need to check if control works with my tv LG.
Original-works excellent and excellent quality
Nice
Good quality even though it is an alternative control, very fast shipping to chili, I bought the one with a voice and it works super well, the TV automatically recognized it
Almost identical to the original, identical features, so it's perfect for me!