Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, thank you
It agrees with what was published with the seller arrived very quickly. It works as original all the functions of a magic control lg working, the only bad thing was the box was mistreated but it is not a problem for the seller but for the shipping company
Exactly as in the ad and functional 100% on all buttons
Perfect, works as original, Pointer and voice function, I would buy again, I bought your separate case
Good build. Delivery was quite fast. Yet to use it but i believe its an awesome one.
Great product working perfectly and well similar to the original, I took a picture next to my original it is top
Product fulfills its functions, delivery before commitment date. Excellent
It's gorgeous. Everything works. Recommend
Very quickly brought and the quality is also at a high level.
working very well as the original
The order arrived quickly. Has some problems because the cursor goes crazy sometimes, but restarting the controller fixes it. The voice search, the center wheel and the pointer works. The only difference in functionality that I found with the original is that I could not configure it to handle the TV BOX, but for the price it seems to me something that does not matter
Very good for price would recommend
Works perfectly, good quality material, hope it lasts long enough, it was very cheap and recommend
Satisfied with what was acquired, it arrived on the stipulated date. Well packed without damage to sight, I just need to check if control works with my tv LG.
Excellent Product arrived very quickly in Mexico, all the buttons serve correctly except the microphone because you buy the most basic version, feel good quality 10 of 10
Original-works excellent and excellent quality
I arrived very well, identical to the original
Works excellent. Recommended. It's very fast.
Everything working! Voice command OK! Arrow OK!
Nice
All very well
Amazing! Was automatically connected as soon as I put the batteries and the LG screen recognized it immediately. The functionality is incredible and practically identical to the original, only the sensitivity of the cursor is very high, maybe you can configure it. But far exceeded my expectations!
Good quality even though it is an alternative control, very fast shipping to chili, I bought the one with a voice and it works super well, the TV automatically recognized it
Almost identical to the original, identical features, so it's perfect for me!
Very good, quick installation, arrived fast