Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is identical to the original, as soon as you put the batteries it works perfectly and arrived super fast. Good buy
Great. It works the same as the original one. Previously, I bought a cheaper copy and was not satisfied. This one works without charges. I heartily recommend.
Great!!! Works wonderfully, and received before the stipulated date, Fully recommended
Works perfectly as described in the ads, highly recommend
perfect
Remote control for LG . It works perfect as remote control but doesn't work as mouse, cause TV doesn't Copy it. good quality material item and fast delivery
Order in perfect delivery condition much ahead of schedule. Delivery, always communicating where it was etc
Excellent purchase delighted with the remote arrived very quickly
The control is functional at 100x100, everything works correctly, the synchronization with the TV is perfect product 100x100 recommended...
I never thought to find a control that will fit my TV .. everything works correctly I recommend it in fact I will buy a couple more controls in case it spoil me .. The voice command works, the pointer works!!!
Perfect thanks to the seller for fast shipping 22 days to reach Peru-huacho
Very accurate as advertised. Recommended for other users to purchase.
item is exactly what I expected. arrived in 5 days. components are satisfactory quality and all functions worked. just swapped out the batteries from my old lg remote. microphone works and the motion cursor works. feels exactly like the original.
Good I recommend it
Works excellent .. It's within a week... Recommends
Best original working!
Good product, honest seller asks if it served my TV he said yes and it really does work
Identical to the original TV, easy installation, excellent material and cost benefit
Everything is perfect. It is specified the first time and works perfectly.
Very good control I will ask for more
Everything works. Including audio recording
Looks good quality, it works but my TV doesn't recognize it.
Like the original LG at the moment it works perfect only the pointer does not come out I will have to find out because but great
For the price. a top quality batteries in and it worked directly. all functions go like a 1
I connect fast. If it is a magic remote control