Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great remote, similar to the original but much cheaper. The pointer works, the TV recognized the remote itself. In general very satisfied. Let's see how much it works-the original one served almost five years. Photo both, for comparison
Works perfectly, excellent quality.
Very good
Compatible with my LG tv, very good and excellent replica, functional 100%
Very good product in good condition I have just tested its functions and it meets my expectations, I already wanted to have the comfort of a good product and within reach of my pocket thanks first of all, the operation was successful at all times there was a communication by email and in the same application you can follow up.
Great remote. Excellent quality.
Great!!! Works wonderfully, and received before the stipulated date, Fully recommended
Works perfectly as described in the ads, highly recommend
Order in perfect delivery condition much ahead of schedule. Delivery, always communicating where it was etc
Everything is perfect. It is specified the first time and works perfectly.
Everything works. Including audio recording
Looks good quality, it works but my TV doesn't recognize it.
The controller is perfect, I recommend the product 100x100
I recently purchased from this seller, and I couldn’t be happier with my online shopping experience.
The product to deliver summer quickly on time at remote control works very well I recommend
Works just like LG‘s magic remote
Perfect, works as original, Pointer and voice function, I would buy again, I bought your separate case
working very well as the original
Excellent Product arrived very quickly in Mexico, all the buttons serve correctly except the microphone because you buy the most basic version, feel good quality 10 of 10
Well priced replacement Magic Remote Control for my LG TV, I know the gag about the dog chewing homework but in this my dog chewed my remote control (not the first one) so it’s great to be able to pick one up from here without paying a fortune.
Great. It works the same as the original one. Previously, I bought a cheaper copy and was not satisfied. This one works without charges. I heartily recommend.
Excellent purchase delighted with the remote arrived very quickly
Best original working!
Average quality of materials, works well.
Excellent quality control, connected well on LG TV, recognized as the original. Recognizes voice commands well.