Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery the description corresponds to the product received, I have not tested it yet but it looks very good.
The remote came very quickly. everything is super. works perfectly.
Product fulfills its functions, delivery before commitment date. Excellent
Very quickly brought and the quality is also at a high level.
The order arrived quickly. Has some problems because the cursor goes crazy sometimes, but restarting the controller fixes it. The voice search, the center wheel and the pointer works. The only difference in functionality that I found with the original is that I could not configure it to handle the TV BOX, but for the price it seems to me something that does not matter
Works perfectly, good quality material, hope it lasts long enough, it was very cheap and recommend
Works excellent. Recommended. It's very fast.
Sent as advertised. Perfectly recognized LG 43un7300
Perfectly works the pointer all phenomenal voice for me my new LG
Excellent sign without any effort and straight coding works in front of the TV
Works and links automatically, excellent
It s ok.
Very accurate as advertised. Recommended for other users to purchase.
Good product, honest seller asks if it served my TV he said yes and it really does work
Identical to the original TV, easy installation, excellent material and cost benefit
Like the original LG at the moment it works perfect only the pointer does not come out I will have to find out because but great
Great cost benefit, works perfectly on LG TV. Now only time will tell the resistance.
Well received. Works very well
The voice command works, for this the batteries have to be powerful and good quality, product is original, came with a small burrs at the battery entrances, normal, I took it easy with a knife, now it's perfect to fit the batteries. I use Duracell AA rechargeable batteries.
Working perfectly on LG All commands, including the voice command! Exceeded my expectations
Arrived in perfect physical condition, I have not tried it yet with the television. Meets expectations. Arrived fast.
Great proven product works well
It agrees with what was published with the seller arrived very quickly. It works as original all the functions of a magic control lg working, the only bad thing was the box was mistreated but it is not a problem for the seller but for the shipping company
I arrived very well, identical to the original
All very well