Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing! Was automatically connected as soon as I put the batteries and the LG screen recognized it immediately. The functionality is incredible and practically identical to the original, only the sensitivity of the cursor is very high, maybe you can configure it. But far exceeded my expectations!
Although, the control is of good quality and works very well with the television, I did not manage to link it to the decoder. I'll keep trying.
At the moment super well, it is identical to the original LG, and it works correctly, up to the micro. I hope it lasts.
It works, I recommend it as much as possible
Everything works Lux I'm Satisfied
Very good product arrived super fast and is the same as the original
I connect fast. If it is a magic remote control
Excellent, thank you
Everything working! Voice command OK! Arrow OK!
Very good, quick installation, arrived fast
It is the same as the original model, I would say that it is the same yet not tested, shipping and very very fast delivery I recommend the tender.
The product arrived without problems, regarding its functionality, it could not be configured with my TV also does not work the voice command or the laser pointer. But anyway for the courage I find it good.
perfect
I never thought to find a control that will fit my TV .. everything works correctly I recommend it in fact I will buy a couple more controls in case it spoil me .. The voice command works, the pointer works!!!
Fast delivery and very good product. I'm satisfied
🌟🌟🌟🌟🌟⭐️⭐️⭐️⭐️⭐️
LG control works with all its functions, voice, pointer, pulled to the first with the screen. Aesthetically 10 of 10 10 out of 10 quality In the. Photo I had already put a cover on it, it does not come with it, I only rate the control ok .. .
Exactly as in the ad and functional 100% on all buttons
Great product working perfectly and well similar to the original, I took a picture next to my original it is top
Perfect thanks to the seller for fast shipping 22 days to reach Peru-huacho
Excellent
Works excellent .. It's within a week... Recommends
Perfect voice sound perfect! Shipping was very fast
Very satisfied, its quality is very good and the pointer and the Voice Finder and others works...