Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
New seal packaging, nicely made product. Love these!
Excellent Device, works perfect with my razer devices :)
Works perfectly for switch devices USB Estre my personal notebook and work.
The printer works. Micro USB power is not required
Everything is perfect. Super well packaging and with your two usb cables so you can connect the devices. Purchase 100% recommended and fully functional.
Very good, arrived fast, works well for keyboard and mouse even without the power cord and the store is really helpful! Recommend
great product, 1st class construction. works fine with Mac Bigsur and PC win10, sharing wireless keyboard & mouse and wired trackball, without external power. so fast delivery, good packing, no tax in Brazil
Excellent purchase! Fast shipping and sensational product .. Can change the devices between 2 computers quickly
Excellent goods, fast delivery. Sending from Russia came for 5 days in Samara. The box came in excellent condition, itself smashed the bug before the photo. Two cables in the kit, everything works. Recommend
Delivery of the SDEC in a week. Everything is fine.
Everything is fine. Got half a turn. It came quickly.
Unlike product from "Unnlink", this KVM works with my HP laptop and G502 mouse, and even no additional power needed. Will try adding mechanical keyboard and a numpad later.
I bought second one. Works fine with windows, linux and android. This product allows me to use 5m usb extension cable for my pc driving wheel, which is in another room. Thank you ugreen!
Both the USB the HDMI switch are excellent, worked very well. Super fast.
Excellent quality. Using keyboard, mouse and graphic display USB 3.0 auxiliary monitor vertically, using Ubuntu 20.04 and Windows 10 systems, the exchange in switching occurs normally recommend.
Delivery very fast (around 12 days). The product is new and works perfectly. The ugreen has excellent products
With native wires and a small load-clave, mouse, webcam, it works normally even without additional power. Stuck under the table on two-sided Scotch.
Compact, works exactly as expected. Quick delivery. Best regards to the store.
Works very well. The power is required only if your USB device connected external demand. Otherwise, is just plug the devices and be happy. Very fast switches between computers. Now can use a keyboard, a mouse and a printer in 2 computers. My computer and my personal computer.
Excellent UGREEN, never let you down, and they always send in some other detail, sent me some stickers. Thank you very much!
Perfetto! UGREEN the Best!
As long as everything works
Bought the USB and HDMI switch. All came very well packed and working perfectly. My monitor has worked normally at 144Hz. The USB devices are recognized normally and no interference (in my case is without wire)
all ok
Despite the current situation in the country, the goods arrived in St. Petersburg in 14 days without any delays. In the kit to the switch there are two sufficiently thick cables USB-A 3.0 (male-male). The box itself is small, laconic fit over the HDMI switch. Yes, I use two different devices to switch USB devices and monitors, because. Cases are different up to the fact that I really need only a monitor to switch without a keyboard/mouse. And now this SEAP is assembled))) by the way, when using the mouse from Xiaomi (silent), there is more flexibility due to the connection via radio (USB dongle))) Well, if anyone has a question-switching (with already installed equipment), I do not have in ~ 2 seconds, and when switching any foreign clicks or signals.