Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and the product was not taxed. Great product, helped me to better organize the work with two machines, removing the need to purchase a new peripheral.
Device as the description, very small, come with 2 cables USB 3.0. Not taxed, arrived fast. Recommend
The case is well on the table, does not slip, does not rub. Excellent. In the kit for the cable branded-also good quality.
Perfect quality, good packaging. Works as a dream.
Connected a stationary and laptop to this device, switching lightning, and games are also sealed
Perfecto
works as expected :D
Very good brand, product quality and works perfectly. Can buy without fear. Just be aware that you need, ports USB 2.0 or 3.0. Particularly recommend 3.0.
Delivers what it promises, is very discreet and not taxed
Eggsllent product! It does work like a charm, it comes with 2 USB cables and that’s all you need, I have a mechanical keyboard, a gaming mouse and an usb headset, everything working just fine on both computers. It does have a micro USB jack so you can power it but it’s not necessary for the peripherals that I have. Do not hesitate, you are going to love it!
Excellent quality, thick wire USB kit, connect-work)) courier delivered to the door
Simple and practical, excellent recommend too. Received fast and not taxed.
Beautifully packaged, works perfectly. Arrived in 10 days.
Useful and high-quality MKV switch, like all ugreen products. Thank you
Works fine, without complaints. Everything came quickly, I actively use it. It is certainly more convenient than an extension to translate
Very fast delivery. Just a couple of days and goods postamate.
Works perfectly. I'm using it to switch a webcam and a headset between a Mac and a PC.
Excellent, exactly as described, only GRIP 1 button and everything worked perfectly. Keyboard, mouse and webcam connected. Very satisfied, GRIP 1 button and it Exchange. Using here with Windows and Linux
Fits the description
Works perfectly and better than the USB version 3.0-there is no problem with the keyboard A4 tech lv-300h (shutting down spontaneously) and with USB 3.0 Flash Drives (drives drives
I use this to switch keyboard and hubs between PC and my laptop. Works pretty well. Hosts see it as being unplugged from one host and plugged into another. Pressing the button disconnects it, releasing - reconnects. Usage of type A ports as device connectors still puzzles me.
New seal packaging, nicely made product. Love these!
Excellent Device, works perfect with my razer devices :)
Works perfectly for switch devices USB Estre my personal notebook and work.
The printer works. Micro USB power is not required