Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
Great quality product! Worth every penny! Very well built and with great workmanship! Without burrs. Works well and makes the keying quickly. Recommend.
Works without additional power. Included are meter wires for connection.
Everything came quickly and already works
It works very well and without lag, it always starts on the 1 although the only on equipment is the 2, I would have liked it to detect it, otherwise everything ok
USB power shortage problems left to put the power line splitter some buy the long one. Working day still USB power shortage problem hot long harness. This splitter problem wasn't me. Otherwise, the only product is tidy and well operation.
Really works in USB3.0. Recommend buying, 21 straight days to receive. Much practicality wearer 2-3 computers, using a single connection to the keyboard, mouse and HD external avoiding exchange exchange connections USB everytime u want use a specific device. Recommend the store, product quality, original ugreen.
Works perfect! Needed this USB switcher to connect my mouse/keyboard on both pc and laptop.
Great product working perfectly
Everything is fine. Arrived in 5 days.
Very good product, complies with the promises, serve as a hub USB 3.0. Recommend.
Product very packed and made in 15 days in Sao Paulo. Makes the switch of peripheral well quickly!
One of the best purchases I made in recent past. I have 2 workstations one for office and one for home use. I can switch 1080p 60fps camera, Mouse , Keyboard and aux shared USB link to the keyboard without even having to power the switch.
The device has a premium feel, but does not work well with all USB devices. My keyboard works perfectly with it, but my mouse sometimes spontaneously disconnects for a second, and occasionally doesn't even come back without intervention.
Works perfectly. Called a microphone (HyperX quadcast), mechanical keyboard, mouse and webcam (C922). Work normally without need auxiliary power.
It arrived a week earlier than indicated, completely new and sealed, working perfectly. Includes 2 USB 3.0 cables. Compatible with PC and Mac, I use it on both and it works smoothly!
Excelente spliter
excelent quality!
Fucionou perfectly. Used to share a web cam between my two notebook and work perfectly.
Exelent KVM product! Works as expected! I bought this to switch (my mouse and keyboard) between a Windows and a Linux (Mint) computer! Simply by pressing the button it connects the devices to one computer or the other. The USB labels at the back (1 and 2) are inverted, but you can simply fix this by changing the order of the cables. It works also as a usb hub if connected only to one pc. In other words you don't have to connect to both computers to make it work. Up to now I only had once to reconnect the USB cable from the windows pc to see the devices, it usually works without any problem! Highly recommend it! Thanks store!
Excellent product. Came very well packed and arrived very fast.
Perfect!
Very good, best value
Arrived fast and delivers what it promises, great switch. Only caveat is that the cable to connect the computer is very short.
Excellent switch, quality wires are included, even an additional splitter for it is no problem