Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light up a lot, the dog can be seen from a lot away
Not very bright and light unevenly, works well
top
Duge
Class thing for dogs, ale rosmir s great. Mekhnizm's trohi
The collar did not arrive but the seller was quick on my claim and promptly refunded me
I arrive fast. Turn on. Looks good.
It was a little deformed and it was slow but no problem. Night walk fun.
Nice safety collar for a good price. I bought two just in case one gets lost.
The item works well, can be cut to adjust, equally to note, that for dogs up to 12 kg is size s, I asked for a m and it is much bigger than I thought
Good quality, bright light.
All yak on the photo
The collar is in terms of the quality of the norms, but apparently the % of the marriage is decent. I was worried that it would shine only on one side, but with this everything is OK and in the dark very bright. But here is a plug where it does not close🤪. Small change, but unpleasant. If we compare with Trixy FOR 500 + UAH, which shines forever on the one hand and the % of marriage is even more, then this collar is fire for that kind of money. Delivery about 2 weeks in Kiev.
Perfect, easy to adjust and use
Everything perfect, wine loaded and works perfectly.
Very bright
Perfecto
Beautiful! Great collars
At the moment, there is a good time as the days go by, the light remains just as strong
Lights up very well. 3 modes of lights. I see where my dog is when it comes out at night It's great
A good thing, but they are not durable-after about a year it simply stops working, without any reason or damage. This is probably the 5th
Great, I had to cut it and it suits him quite well
The necklace is fantastic, durable battery and easy placement. I recommend buying without a doubt Now yes, let Aliexpress return to hire the former in distribution🚚Because esosise are now rubbish
The collar is good, the Labrador fits well
As shown in the advertisement
Exactly as described! Thank you!
super
Practical red luminous necklace, with battery and charging by built-in USB cable, it is cut-out to measure and looks very good.
This product arrived well packed and with good condition. I am satisfied with my purchase. I like it very much. Thanks to the seller.👍
Garny collar, to bring all-Russian palichki for help, by the type of fiber optic, 3 cutting
Something big is coming how good you can cut it.
Dovol zrozumilo, yak zmenshti in the rozmiri. Everything is very good. Yaskrawi. For the duplicate of the small porid (1,5 kg), the hired rosmir will be amazing. 2 kg norms
Not bad
Good. Like it
For the price is fine, you can not ask for more. We will see how long it lasts.
6/26 order .... 7/6 received. I bought three. I got a huge discount on the Coin, so it's so cheap. I cut it up to the Mark line .... It's perfect for 3.5 Kiroul Kang Ji .... It's too satisfying for the price
Conforms to the description👍
Arrived quickly and is really bright. Very happy
Everything okay, thank you!
Super quality, super quickly arrived. I recommend to purchase.
Shines bright in the dark .. can be cut to the size of the neck... recommend
Size S ordered, great! Fantastic Lights and the band is immensely sturdy. Good quality. Compliments
Excellent product quality!!! Bought three. Very satisfied
Very well the necklace, very luminous I have cut it for myself Yorkshire, I think I will have to cut it even more. But it illuminates a lot and I will have it located on the nights out.
Good visibility in the dark
Arrived before time excellent quality
Quite bright at night. Good for the price.
Handy collar with Lights
everything gone well.
It does the job and correspond to description. But looks a little ugly on a small dog due to big size of the unit. And after I disassembled and shortened it for the proper size, it was a bit challenging to secure the end of the cutted part back same way I it was before, so I supposed to use a glue for it. Although of those difficulties, it still OK for the money paid for it.
Product well received and very well packed, but in the email have only the package to summer delivered and signed but it is not me which is signed because I the delivery man did not rattle.
Great This bright necklace. It is easily adjustable if it is too long. To plus tous The instructions are in the package. Xs for a miniature dachshund was too big so I have little to adjust it.
Perfect I will cut your measure, so that it fits you
Thank you for the fast delivery. The collar is a little different from what I bought earlier on this platform. For comparison added the one I use now. My dog is small, but the volume of 35 cm is not enough to wear freely through the head, I bought 50 cm. But the clasp is quite bulky and I don't know if it will be comfortable after I cut it short. But glows well and brightly. The color is transmitted cleaner than on the one I have.
Has arrived fast and works correctly
Very difficult to shorten. Then can't put the trim back on
Topi Topi all
Very nice necklace, very powerful light and good quality
As described, easy to cut, shine bright
It was easy to adjust because it could be cut anywhere! It was so shiny and cute lol
Works very well. Good light as well.
love this! works a treat for walking the dog at night
Cool led dog collar, ideally for coming autumn days. Great thing is that You can recharge it!
Very good product. It is durable and the light looks great at night, compared to other necklaces. Correct charging time and lasts long enough.
Excellent!!! Very fast shipping. 2 weeks. I'm very satisfied!!! Thanks!
I have not used it more than a while to test it yet, but it has arrived in perfect condition, including charging cable and has good and powerful blue light, with three modes as described in AliExpress.
Very satisfied with this purchase! Same as in the description.
Sent quickly, it took about 2 weeks to Ukraine. Glow brightly, enough for 5 evening walks for a duration of 1-2 hours. Of the minuses-there was no information how to shorten it. I accidentally saw a similar one from people on the street and asked, explained, there was nothing complicated, but I myself would not have thought of doing so) In general, I recommend! We have such ones are much more expensive)
Super collar world and work
Super! polecam
Super product! It has several modes of illumination, it is well visible. It works long. I recommend!
I have to prove it...
Very good item, thank you!
It has arrived in Spain in a week, I have similar golds and I have asked for it for my daughter, although I have several colors, red and green are the ones that are best distinguished in the dark, the dog is black.
Very satisfied with the purchase. It fulfills its function, it has three positions to put the flickering or fixed light.
I chose the minimum size, but for a chihuahua it will be very large, I think even if you cut the cable-it will be inconvenient, Zavik :(
The necklace is very good, I took it pink and it shines very well. I arrived loaded and it lasted about 4h