Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good visibility in the dark
Size S ordered, great! Fantastic Lights and the band is immensely sturdy. Good quality. Compliments
Shines bright in the dark .. can be cut to the size of the neck... recommend
Very well the necklace, very luminous I have cut it for myself Yorkshire, I think I will have to cut it even more. But it illuminates a lot and I will have it located on the nights out.
Excellent product quality!!! Bought three. Very satisfied
Arrived before time excellent quality
Quite bright at night. Good for the price.
everything gone well.
Thank you for the fast delivery. The collar is a little different from what I bought earlier on this platform. For comparison added the one I use now. My dog is small, but the volume of 35 cm is not enough to wear freely through the head, I bought 50 cm. But the clasp is quite bulky and I don't know if it will be comfortable after I cut it short. But glows well and brightly. The color is transmitted cleaner than on the one I have.
Perfect I will cut your measure, so that it fits you
It does the job and correspond to description. But looks a little ugly on a small dog due to big size of the unit. And after I disassembled and shortened it for the proper size, it was a bit challenging to secure the end of the cutted part back same way I it was before, so I supposed to use a glue for it. Although of those difficulties, it still OK for the money paid for it.
Product well received and very well packed, but in the email have only the package to summer delivered and signed but it is not me which is signed because I the delivery man did not rattle.
Great This bright necklace. It is easily adjustable if it is too long. To plus tous The instructions are in the package. Xs for a miniature dachshund was too big so I have little to adjust it.
Handy collar with Lights
Very nice necklace, very powerful light and good quality
Has arrived fast and works correctly
Topi Topi all
As described, easy to cut, shine bright
Very difficult to shorten. Then can't put the trim back on
Excellent!!! Very fast shipping. 2 weeks. I'm very satisfied!!! Thanks!
Cool led dog collar, ideally for coming autumn days. Great thing is that You can recharge it!
I have not used it more than a while to test it yet, but it has arrived in perfect condition, including charging cable and has good and powerful blue light, with three modes as described in AliExpress.
love this! works a treat for walking the dog at night
Very good product. It is durable and the light looks great at night, compared to other necklaces. Correct charging time and lasts long enough.
Works very well. Good light as well.