Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. It is durable and the light looks great at night, compared to other necklaces. Correct charging time and lasts long enough.
Very good item, thank you!
Super collar world and work
Very satisfied with this purchase! Same as in the description.
The necklace is very good, I took it pink and it shines very well. I arrived loaded and it lasted about 4h
Not very bright and light unevenly, works well
Class thing for dogs, ale rosmir s great. Mekhnizm's trohi
Nice safety collar for a good price. I bought two just in case one gets lost.
Perfect, easy to adjust and use
The item works well, can be cut to adjust, equally to note, that for dogs up to 12 kg is size s, I asked for a m and it is much bigger than I thought
Everything perfect, wine loaded and works perfectly.
At the moment, there is a good time as the days go by, the light remains just as strong
Perfecto
A good thing, but they are not durable-after about a year it simply stops working, without any reason or damage. This is probably the 5th
Lights up very well. 3 modes of lights. I see where my dog is when it comes out at night It's great
Great, I had to cut it and it suits him quite well
Practical red luminous necklace, with battery and charging by built-in USB cable, it is cut-out to measure and looks very good.
Good visibility in the dark
Excellent product quality!!! Bought three. Very satisfied
Very nice necklace, very powerful light and good quality
As described, easy to cut, shine bright
Very difficult to shorten. Then can't put the trim back on
It was easy to adjust because it could be cut anywhere! It was so shiny and cute lol
I have to prove it...
I arrive fast. Turn on. Looks good.