Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The collar is good, the Labrador fits well
Super quality, super quickly arrived. I recommend to purchase.
Thank you for the fast delivery. The collar is a little different from what I bought earlier on this platform. For comparison added the one I use now. My dog is small, but the volume of 35 cm is not enough to wear freely through the head, I bought 50 cm. But the clasp is quite bulky and I don't know if it will be comfortable after I cut it short. But glows well and brightly. The color is transmitted cleaner than on the one I have.
Topi Topi all
Cool led dog collar, ideally for coming autumn days. Great thing is that You can recharge it!
super
Handy collar with Lights
Super! polecam
All yak on the photo
Beautiful! Great collars
Duge
It was a little deformed and it was slow but no problem. Night walk fun.
As shown in the advertisement
Exactly as described! Thank you!
For the price is fine, you can not ask for more. We will see how long it lasts.
Quite bright at night. Good for the price.
Sent quickly, it took about 2 weeks to Ukraine. Glow brightly, enough for 5 evening walks for a duration of 1-2 hours. Of the minuses-there was no information how to shorten it. I accidentally saw a similar one from people on the street and asked, explained, there was nothing complicated, but I myself would not have thought of doing so) In general, I recommend! We have such ones are much more expensive)
Garny collar, to bring all-Russian palichki for help, by the type of fiber optic, 3 cutting
Arrived before time excellent quality
The necklace is fantastic, durable battery and easy placement. I recommend buying without a doubt Now yes, let Aliexpress return to hire the former in distribution🚚Because esosise are now rubbish
6/26 order .... 7/6 received. I bought three. I got a huge discount on the Coin, so it's so cheap. I cut it up to the Mark line .... It's perfect for 3.5 Kiroul Kang Ji .... It's too satisfying for the price
Great This bright necklace. It is easily adjustable if it is too long. To plus tous The instructions are in the package. Xs for a miniature dachshund was too big so I have little to adjust it.
I chose the minimum size, but for a chihuahua it will be very large, I think even if you cut the cable-it will be inconvenient, Zavik :(
This product arrived well packed and with good condition. I am satisfied with my purchase. I like it very much. Thanks to the seller.👍
Very well the necklace, very luminous I have cut it for myself Yorkshire, I think I will have to cut it even more. But it illuminates a lot and I will have it located on the nights out.