Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It gets a lot of attention with ed6color but the important thing is that it works well and does it.
They arrived fast
I bought this cable before from this store, and it lasts well. I now use that one for 2 years and it still works. Since it supports data transfer, it can also be used for fast charging, though keep in mind the longer the cable, the higher the resistance. But this cable seems to have decent resistance and also fast charging uses higher voltages to overcome the issues with cable resistance. Connector clicks in well and it doesn't wiggle unlike some a bit cheaper ones. I can only recommend it.
Very fast delivery, after's days already.
Received in 8 days. In perfect condition. Seller 100% recommended.
Order came after 12 days ispaniyu. Cord is similar to the wire, bent strange. Charges, but one time fast charging, other times slow (writes on the phone) what determines is unclear. The store reason to communicate was not.
Perfect. Good furniture price very fast shipping and it works perfectly. Thanks
To the touch, the wire is pleasant, fast charging on kxiaomi works. Let's see how many lives will live.
Excellent cord, the color is bright, it works
Arrive early and in good furniture state
New arrival yellow shocking... Product fine.
All right, good finish and fold easy. Tal and as Describes
It came in 10 days. Took it from the post office. Packed in normal package. Everything works. Thanks store
Works just fine
Great
Very fast shipping, the description corresponds to the item. It works perfectly with usb adapters, and charges a cell phone smoothly. Recommended
Very fast and perfect, it's very cool. I recommend it
Arrived very quickly is of quality nice and colors accurate works really well.
Perfect as described, fast shipping 100/100 recommended.
As described, fast shipping and pretty flexible cable
Just like the description. Arrived super fast! Thank you. Recommend
3 M supports fast charging with native Samsung charger
good
muy bien
They look very good, I hope they work the same