Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Beautiful, all intact, well packed
Good
Very small
Very nice!
Delivery 2 months, not tracked. Corresponds to the description
Wygląda jak na zdjęciu. Szybka wysyłka. Sznur jest dosyć sztywny. Wolę bardziej miękki. Polecam sprzedawcę
Both items are beautiful and I'm very satisfied.
Beautiful!
Got it, thank you. It was very crumpled, when trying to smooth-torn! Dont advise
Очень красиво
Matches Photo
как на фото, тоьько леска на которой нанизаны бусинки не выглядит как свисающая нить бус, другими словами, она неровно висит.я меняю леску на простую крепкую нить и тогда получится красиво, как на фото
I haven't contacted the store.
Very nice necklace compliant, description
Yes, it would be better not to order at all. Very terrible quality (
Very high quality thing. In one of the show-room of the city saw such a thousand for 1,5 rubles. Definitely recommend
Flimsy necklace, very Legoe, stupid plastic
Collier reçu. Mais i' n'est pas aussi beau que le modèle
Excellent necklace! I recommend the store, the order and delivery is satisfied, quickly delivered.
I like
Slightly longer than in the photo, looks more like a necklace, not a choker. But still beautiful, thank you!
For its price it's straight mega beautiful! I'm delighted! Thanks store
Very light, plastic pearls, of course.
A beautiful necklace, but I thought by weight will be heavier. This is not a wand, but plastic is painted.
מהמםםם
The chain is just a bomb! Excellent quality, large! I will order more
для подростка подойдет
Chic, I advise!!!! Looks not 129 rubles, to much more expensive. Came oooochen fast
My fault I did not scheck out the size of the necklace. But thought it was a woman and not a BABY on the photo. Please tell the size of the necklace. I cannot even put it on, at least 5 cm too short. I am sorry because it was so nice. Here in Europe we are bigger in size so PLEASE tell for your own good . Have a nice day and good luck with your shop
I liked the necklace. Due to its shape, various versions of socks are possible.
I got it, I wear it with pleasure
Pretty good
For its price norms, but I will not wear it myself, I will give it to the child
......iankk
I loved but don't know how to put it But that's my fault, shipping was very fast.
Cheap look, not even put on.
Conform to photos
Very beautiful and elegant
Cool necklace
ok
Lovely necklace, let's see how it will behave in sock. And so the original and dilute the office image. Thank you.
Something thin but cute sent it very fast
The item resembles the picture, however it looks much less sophisticated in real life
Parfait j’adore !!!!
for the price it's not bad.
Creative artificial pearl necklace
love it
Plastic beads. The price matches the quality. Made for the part.
Perfect
quality is not very nice , also delivery was long
Delivery three weeks, tracked. Quality is good. Beads lie flat
Как на фото. Целое. Пластик. Выглядит норм.
Cool necklace
The necklace looks good, matching the overall description, but doesn’t stay straight when wearing it.
Otrzymałam zerwany beads necklace incomplete, rozsypane. Wystawiam bad feedback, zawiodłam out. No longer buy u this store
цвет золотистых элементов выдает дешовость, а так оригинально
It came as in the photo. Packing is great. For such money, just for nothing. It's been over a month.
I'm satisfied
The picture seems longer and the beads seem larger.
All good. All as description.
As in the picture
Как на фото, спасибо! Брала за 137 рублей.
They smell like varnish, I think they will weathered.
Not very much
Very cool product
Very fast delivery, all the agrees, cool!
Inconsistent description
All OK
Very beautiful. Thank you!
I did not wait for the goods. The money was returned.
Is cute
Very beautiful necklace
Everything has come, everything is fine!
Beautiful
It's nice necklace, I haven't tested yet. But I like it♥️♥️
love it super cute
Interesting looks
Cool, Long Reach me like to hook)
Duge garne
Nice necklace. Tender. Can adjust the size. I liked it.
Дошло нормально . Несколько заказов в одной посылке .
Very short, 28 cm
Smells like nail polish, light, absolutely cheap looking thing. For this price is not a pity to throw away, I will not wear
The product resembles the picture, however if looks very cheap in comparison to the picture
it's cute for the price, very chic. I didnt communicate with the store. shipping was fast.
заказ получен. доставка меньше месяца. очень красивое изделие. смотрится очень нежно. изготовлено аккуратно, без дефектов. я очень довольна. продавцу большое спасибо за качественный товар и быструю доставку. магазин и продавца рекомендую.
ongeveer 20 dagen levertijd
It is not clear how to wear while, bought for the sake of interest
In general, not bad, it looks a little cheap.
Описание товара точное, не ждите вау эффекта, украшение простое, сидит красиво. На свою цену. Посмотрим как в носке будет.
Very different from the photo, not a beautiful necklace, looks like cheap. Does not match the photo
Получила сразу несколько заказов в одной посылке. Заказала несколько украшений, чтоб собрать комплекты. Само качество украшений неплохое, но цвет жемчужиной оказался разным , у ожерелья цвет Айвори- молочный, а а у браслетов белоснежный. Но это не страшно, буду носить отдельно. Но ожерелье невозможно застегнуть, составляющие замка разного размера. Как собиралось украшение не понятно. Я покупала им украшения именно из за красоты и необычности замочков. Обидно! Заказ был выслан быстро и доставлен тоже достаточно быстро . За невнимательность изготовителя снижаю звёзды и прошу выслать неподходящую часть замка!
Nice
Exactly the picture, I love it very elegant
Thanks to the supplier, the original decoration) liked it, simple and tasteful.
super
Cool decoration! Everything came in, Pearls of the same size.
the necklace is very accurate to the picture .
마음에 들어요!^^
Super
just like the pic
bellissima
Towar zgodny z opisem.
Beads look well, very cheap! The order took about 25 days
It’s ok, looks a bit cheap but fine for the price
Красиво и быстрая отправка и доставка до Мурманской области
Looks nice, the quality is not bad.
Long waited. The deadline has already expired. As on photo
Super beautiful, as in the picture, qualitative. I'm looking forward to wearing it. I recommend
The product corresponds to the description. When opened, a sharp smell of nail polish.
Very beautiful necklace
Fast delivery; everything corresponds to the descriptions))
классная
Everything according to the description
The parcel came quickly, everything is whole, looks decent, a lot of wearing options)
The only material is cheap
Кривая цепочка, крест в одну сторону, медальон в другую)) Выглядит дёшево. Доставка быстрая
This beautiful, But the cam buckle looks a bit crappy and not very nice.
Nice
The necklace looks slightly different than in the photo (the length of the chains is about the same). But it looks great for such a price.
Ok
just like the picture
Quality is OK but I'm not sure how to make it look like the one on the picture
Everything came safe and sound. The goods is according to the description