Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice looks expensive
Product equal to description
The ring is pleasant, everything is fine)) but under it strongly preys the skin (((at the point of issue it was washed))))
The ring is a bomb, the quality is excellent, the engraving is clear, I have a letter and especially in the topic with a lower shell in the form of a letter C, because, because although I measured the ring finger, it's not a problem, the sight is also wonderful, but still ordered another 8 size))) The only negative polished surface with engraving is easily scratched, I wear 3 days, I did not pick up anywhere, I remove the house and somehow made a few scratches, which is why I.
It's been a long time. Looks good. I hope this stainless steel, it will not climb and the letter will not militia. I'm happy.
Nice ring . Arrived very quickly.
Men's ring with letter received, thank you! quality is excellent, engraving letters looks beautiful, her husband very much! recommend!
Beautiful! Structured and male
On the quality of norms. Too big-wrong with the size
nice
Transaction parfaite
ok
It's fine.
Exactly as described and is shown beautiful ring for that price
Very nice ring! My logo is successful! I highly recommend this store
Beautiful front use very pleasant
Cool ring
Good conditions at first sight is a well-manufactured material and the date is not accurate as it arrives two weeks earlier. Very happy with all thanks for keeping prices accessible to any kind of person.
Excellent product and excellent store, very good furniture to cost vrs benefit, I asked several stuff and foremost came well and very good furniture state, no doubt will buy in this tent
Very nice design. As I like it. And it was accurate.
Good service. It arrives before time. Excellent quality. Looks very good in hand.
Very nice
fairly quick shipping to USA PACKSGED WELL AND ALSO HAS A PROTECTIVE POUCH/SACHET INITIAL IS STAMPED NOT ENGRAVED. Dont know how long it will hold up?!? sizing is spot on!
Do not change color, the letter remains intact, I recommend
Nice design, sturdy and recorded QUALITY (laser), perfect the measure that considered, also arrived quickly to my country, we recommend the product and the store, thanks
awesome. I luv it
Only with the size a little lost! But maybe on the pinky and it will be better to look!
Thank you very much everything is fine for 1 size error
Order is very long, long!!!! advise not Kama will not, want to order summer krasovki, afraid that преидут зимое
AWESOME PRODUCT Fast delivery to AUSTRALIA ⭐️⭐️⭐️⭐️⭐️ all the 100%
Thank you for your fast delivery time. Happy with the product.
It's all very nice. He arrived fast and in good condition!
Much better pictures beautiful and quality
I wear a size 10 but ordered a 12, this ring gives me life, arrived way quicker than expected too
wonderful
I bought this ring for a lil while and yea its great and im from China
Good product and arrived in good condition
the product was fine for the price they ask.. so i will order again.
The ring really liked the very beautiful store of a sociable person apparently the metal stainless steel magnet does not take. The seller is recommended to take it.
I loved it! Very good quality, it feels heavy and arrived quite fast.
Beautiful though the size I sent is larger than the received one, I changed to another finger and ready
Arrive very quickly superb I advise the store
nice product, good Material and fast delivery. thank you.
Great trade as always. Thank You
Good weight and as described. Very pleased
Arrived Time moderate, good quality, my size by measure was 13 bought 12 and was great. Will try 11 now.
It's nice just the lyrics I 'd like it to be more obscene but if it's cute in every way and normal size
Arrived before time. Beautiful as shown. Above expectations. Didn't even have to contact the store. Recommended
Thought Well done! Great value for money.
Package arrived fast recommend store
Very good, good quality and size right without major problems!
Beautiful the ring thank you.
Very well made, heavier than appears. Quite liked and came right size.
Tardó in directions
trop petite
It’s a great item and it came really fast. The delivery time was great and It fits really well so it’s a highly recommended product!
the ring is not as large as the picture show
Perfect, very good
The product is compatible with the הציפיות exactly as the picture. Problem only שהטבעת small ונכנסת only בזרת The product matches the expectations just as in the picture. The only problem is that the ring is small and only enters the little finger
Very pretty for the price makes its effect
Excellent print looks Fire))
item as described and good shipping speed to Australia
Very nice ring very good quality
Excellent Product, elegant, good quality. Fulfills objective
lovely ring, the K has been done well and very comfortable to wear. would buy again very happy
Quality product recommend
Very beautiful thank you
My product arrived very well packed and the description is very true to what was promised. Loved the ring and will serve you well going forward on the day! Received the package in 1 month and 5 days.
Products very good
Very nice ring. I recommend it. Thank you ALIEXPRESS
Simply Perfect and high quality.
Exactly as described can trust, super recommend the store
High quality ring.Very heavy and superb quality product.Thanks to store.I am so happy
nice ring but a little bit to smaller than a normal ring.
Perfect. Right size. Good quality. Arrived ahead of schedule.
Quality is good in appearance! Let's see in use as will be
looks great thanks
It came super fast, the material is very good, it's pretty weight but it's not awkward, what if, it's what And laser printing does not have the same details as the image shown. I can also say that the size is OK, no matter what size of the finger you have
nice quality, very heavy.... it cames a bit lat but good conversation with the store, so no problem with delated delivery, always super informations from the seller.
Impeccable I'm happy
Très belle
Ugual to the photo, arrived in 23 days, very good product
nice thanks for the bag.
Amazing quality, get super fast. Really beautiful I will order more
If the letter to be more intense your color ring will look perfect
Excellent material, I arrive fast to Mexico, exact number. Excellent store
ok
Very beautiful recommend
its just like it is in the feedback section. although I left a note for the store on how I wanted the letter design very bold, I never got a reply. but it was still ok
Like, material and quality more ordered number small to Min
Lovely solid solid ring with beautiful on pressure happy with it
Really very nice good quality
The ring is very beautiful, now have to wait to watch if dad watch steel and non-staining and if the letter is cleared it is painted and not recorded.
Very nicely made Signet. Consistent with the description. Recommend salesman. Fast backed shipping.
Goods but took a long time.
Amazing product, just as advertised, not best price and not cheap at all, but very fast delivery.
I was wrong with the size, and the quality is fire and beautiful.
Unfortunately, the letter printed
The item arrived in 30 days time, great product and the store description matched the item revived.
Arrived in the morning corespond well to the order Thank you store
Quick delivery, amazing products; Excellent service (friendly, flexible and fast) keep it up
The ring is very good. Matches the description and very good quality. The store shipped the item very fast and he was communicative. Very Good. Recommended Seller.
Good quality but delayed shipping
Ring excellent!! Delivered quickly! In general, happy and goods and the store! Recommend!
order shipped quickly and arrived within 45 days to local post office in Algeria. good product. I'm satisfied with the purchase
fits perfect and so beautiful
It went to Moscow for a very long time ((in general, the norms of the ring, ordered for a friend, the size coincides...
Lovely
The same picture very good furniture material so bad that I'm wrong size
I have bcp this ring which is more of a knight. Moreover inside the ring there is no hollow so better to avoid getting hurt
Great looking ring with fast shipping to NZ.
Top the rings. Thank you
Very nice, your exact measurement. Only the ink in the letter is a little opaque.
As always in this shop products are great, thanks a lot
Engraved letter is not as visible. Listing picture looks better that the actual product.
Greet Ring and good quality and work man ship
Nice but not my size, the letters are painted
Thanks coming in chile 2 week delivery cute retro ring
Shipping was fast. Very satisfied!!!
I like it. Thanks ordered 10 size. The Pinky came up. But wanted for nameless
Apparently good and arrived on time.
Looks like the description but size smaller
Happy with my delivery perform in time beautiful Knight in perfect condition. I recommend it. The size is a Can Large of 2mm, but nothing bad. Super happy a nice gift to offer.
Very good size and super beautiful
Cool
I never received it but the store sent me a good one and I recommended another serious seller
Good. Thanks
Just like in the picture. Very beautiful anilloth. I recommend the product and store
exactly and great. from all the way Asia to West Africa, Liberia . can't wait to do more purchase both personally and business wise.
Excellent very good exact what I ordered arrived early recommended
Ring beautiful, fast shipping
Doesn’t leave your finger green! Very satisfied with the product. I got two!
Perfect! Thank You! Very Happy!
Top and good quality recommend
The product is equal to the images. Excellent quality and heavy. He arrived in 9 days. I'm glad. I recommend the store. It came a little smudge do, but it almost doesn't show, I'll clean it up waiting for that stain to come out. All in all good.
Grade quality top design
Sporting!!!
The piece itself is perfect, only laser engraving left weak, half off
Everything is fine, do not order complex drawings, they do not look very
Printing state well and finish also great. Not just the shipping is fast mail.
Great Seal. 11 number coincided with 20.5. Let's see how it will behave in the future.
Satisfied with the ring. The only catch is the delay in delivery. Otherwise, fine.
the ring was a little grazed at the bottom but other than that it was ok
Identical very beautiful except that for the impossible to know what meaning read the letter
thank you
Same as the picture, very amazing the ring
Good product, the handwriting paint gives me a little distrust, as it could easily come out. But as for the quality of finishes, it's great
Super cute!
It's material this perfect, the only detail is engraving. But it meets
The ring is awesome , thank you for the small edit! Love it.
Accurate description. Product quality is really good. I wish the lettering was bolder though.
Great buy definitely recommend this item and great value for money thanks
little big for my finger but thats all right
beautiful in life fast delivery
cool
The ring came expeditiously and for the money is everything OK. Nevertheless I am no fan of false product pictures. The ring is in no way engraved as the gives a picture to suspect, merely printed or lasered. Also is the letter neither properly Black still as sharp as advertised, man recognizes hardly details. See photos.
Didn't receive the item when I made shipment to Netherlands for my boyfriend while I'm in SG due to LDR. Not the store fault. NL postage shitty as hell. However, seller was nice to refund me after waiting for 3 months.
nice
Very nice....
Exactly how is in the presentation. Recommended.
very nice
Very beautiful ring, thank you very much: D
Perfect condition, thanks
The product closely matches the description of AD.
Beautiful, like the photo but the shaft size bigger than mine.
Quality nice ring. FAST in delivery. Lovely design
nickel
Sized correctly, but is not engraved?? The letter is either ink or paint and how long it will last is unknown??
I'm on time, thank you very much, very nice.
The ring looks very elegant and tough, I arrive very well and in good delivery time.
As described promptly posted, good store
Exquisite ring. Good quality. Sizing perfectly
Product excellent quality beautiful so congratulations continue
The picture is the same but quickly scratched
All very well and very nice, arrived very soon. Seller recommended OK
Same as the picture. For now it doesn't get ugly I 've used it little yet. But it doesn't kill me to wash my hands or anything and it still doesn't get ugly
Thank you store for this greate ring i am so happy for ordering this looks awsome every think is what i need