Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring really liked the very beautiful store of a sociable person apparently the metal stainless steel magnet does not take. The seller is recommended to take it.
I loved it! Very good quality, it feels heavy and arrived quite fast.
Beautiful though the size I sent is larger than the received one, I changed to another finger and ready
Arrive very quickly superb I advise the store
nice product, good Material and fast delivery. thank you.
Great trade as always. Thank You
Good weight and as described. Very pleased
Arrived Time moderate, good quality, my size by measure was 13 bought 12 and was great. Will try 11 now.
It's nice just the lyrics I 'd like it to be more obscene but if it's cute in every way and normal size
Arrived before time. Beautiful as shown. Above expectations. Didn't even have to contact the store. Recommended
Thought Well done! Great value for money.
Package arrived fast recommend store
Very good, good quality and size right without major problems!
Beautiful the ring thank you.
Very well made, heavier than appears. Quite liked and came right size.
Tardó in directions
trop petite
It’s a great item and it came really fast. The delivery time was great and It fits really well so it’s a highly recommended product!
the ring is not as large as the picture show
Perfect, very good
The product is compatible with the הציפיות exactly as the picture. Problem only שהטבעת small ונכנסת only בזרת The product matches the expectations just as in the picture. The only problem is that the ring is small and only enters the little finger
Very pretty for the price makes its effect
Excellent print looks Fire))
item as described and good shipping speed to Australia
Very nice ring very good quality