Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High-value delivery even in time
Good quality product. arrive on time Hope to buy again in the future.
Good presentation!!! Excellent quality to replace the original!! More practical than the original!!!
The remote is fine but I requested it with a microphone and they sent me one that does not have, but it works very well
Arrived very well works perfectly
Recommended 100% works very well on my samsung screen
Perfect gunning in the same way or better than the original
Very good article, is exactly what is promised, very nice design.
Works well, let's hope it lasts.
As seen in the description I have a Samsung Qled 8k and it works perfectly.
Super. The remote control was determined without problems. Everything is functioning. Fast delivery and super price. I took without a microphone. The seller is reliable. Track is tracked. The original remote was lost, but then found. Now I have 2 working remotes.
It connects easily just put the batteries and you don't have to do anything else ready to enjoy. Excellent quality material I recommend it to the 100%
Arrived very fast and perfectly packed. I have already used it and it is as good as the original of my TV. I recommend the store.
Loved it, arrived fast it works perfectly it's wonderful loved it.
very good
Fulfills its function, so far without problem, and for the cost this excellent
Works perfectly with samsung tv and all buttons work.
Cool, same as the description, works perfect and the materials look super resistant
Excellent Better than the source
Good cost benefit, worked normally.
Very complete remote control, it has more functions than my original Samsung control. Works very well. I recommend it.
The sign came fast quality and good thanks to the seller
Shipping is fast. No problem with the product. I think I bought it well for the cheap.
I recommend, fast shipping, product as described. Regards
It's good.