Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good presentation!!! Excellent quality to replace the original!! More practical than the original!!!
Very good, excellent product, recommended
Bkno control. The silver keys are a bit tight vs the original. But it works very well.
Product is very good. Seller said its original but in the remote SAMSUNG is not mentioned. Little heavy in weight but handy. Functions as original remote
Excellent, it works perfect and the case fits very well.
Very good
Very well according to description, it works perfectly on my Samsung TV will be automatically configured when placing the batteries, recommended
Arrived well packed tested and approved
Excellent as described by the seller, only I cannot accommodate the voice option otherwise very good quality in the material
The sign came fast quality and good thanks to the seller
Shipping is fast. No problem with the product. I think I bought it well for the cheap.
Good product according to description. Nice little price
Hi. I loved the controls. They work at 100. Perfectly replaces the original, thank you very much. Hi I loved the controls work when 100, replace the oiriginal perfectly. Thank you very much.
All right. All right. Fast shipping and the remote control works perfectly.
Working perfectly and uncoded
I recommend, use it on my TV without the need to program
Operates very well even better than the original.
Excellent product for the price
EXCELLENT REPORT PRICE QUALITY.💯❌💯❌🅰️🅰️🅰️🇮🇹..
Very good purchase works very well, arrived on time and the quality of the materials look very good
High-value delivery even in time
The remote is fine but I requested it with a microphone and they sent me one that does not have, but it works very well
Very good article, is exactly what is promised, very nice design.
Came quickly. Works fine for this money. I am satisfied
love it! Fuss-free connection and easier to operate. Although not all functions are available as the original remote, I am very happy.