Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've already ordered these before and they were the best I've ever tried so I stocked up on them now and ordered 10!
Nice pencil. The second time I order this. Delivery about a month.
Parcel received this day, fast delivery, conform to the description, beautiful color, I recommend this store. Thank you
These are very cool pencils. I order not the first time. Delivery about one month to Estonia. thank you very much
Very long it took for nothing pack future. Definitely too long. Whereas pencils eyebrow super.
Really cool thing super recommend
Super fast very happy, I advise you good contact with buyer thanks.
A good pencil, draws finely, it's a pity only to wash easily
Everything is super, this is what I wanted, very convenient, does not draw fat, keeps the whole day
I thank you for the fast delivery, the goods are excellent, I advise buying!
I 've been asking for it for a while and I don't change it for another I like it very much
It looks very finite and it looks like it lasts. It takes 19 days to arrive because it came with 3 more orders.
I love these! They make the perfect thin line for brows. I have ordered more the 25 in the last couple of years.
Normal pencil for its price, corresponds to the description, the lead is quite firm, you can draw hairs. came quickly with other orders.
Super as always ordering is not the first except for them I do not use others
Excellent as usual. Thin pen and 01 black shade is perfect for dark skin women
Waterproof pencil. Ordered 02. Not mistaken)
The pencil is cool, the slate is thin well and clearly sprouts the hairs. Convenient, good color. Fast Delivery 2 weeks. thank you store.
The spouse is happy. Shipping fast. Shop recommend.
A good pen. Dark brown little ryzhit. But not critical. Soft. Excellent resistance.
Thank you to the store for fast delivery and quality goods. I order not the first time-like it! Thank you so much!
Order is not the first time. Wonderful pencils. Recommend
A wonderful pencil, I order not the first time. But as for me, it's not very persistent. Recommend
I really liked this pencil, before that I took another one, this one is better. Packed well, nothing broke and not broken
Delivery more than a month to St. Petersburg. Steady. On the eyebrows is Brown (growls a little), not dark brown. Thin. The brush is good. If it were not for a shade, I would order more