Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In Astrakhan it arrived in 6 days! 6 days!!! I'm shocked. What I want to say. Masseur kaaaapets is like crap. On the hand I could not stand)) on the stomach still did not sculpt. On the leg squeaking teeth stood: D :D. I took it to break the frozen muscles. Sometimes the shoulders and back hurt. I do not know how I will use it, but as an option sometimes it will suit my husband perfectly: D
fast shipping, havent tryed yet, but store recommended !
Perfect thanks
The goods came quickly. All in the kit. After use, I will add a review.
Everything's in order, it's all right. It works perfectly. It is recommended.
toppp
Complete. More than testing.
Cool I hope to see results be careful do not put too hard start with the 1 I made the mistake of putting 4 I took a shot of juice I still can not believe it...
The glue isn’t good enough so it’s very manually... but pretty fine product for its price.
The goods came intact, I will check the working capacity later
Operation ok, free delivery, thanks to the shop.
gostei muito, esperando fazer o resultado como promete
Excellent Work perfectly well The delivery was 20 Days. Highly recommend the store % thanks so much seller
Good product
I received them thank you
아직사용해보기전이지만 포장도깔끔하고 예살배송시간맞춰서와서 너무좋다 접착력이 약간 아쉽지만 저렴하게 좋은걸삿으니 감안해야겠다 별다섯게 뿅뿅 ☆☆☆☆☆
I have nothing to say it is impeccable
Todo a llegado perfecto, es igual a las fotos. Todos los programas y velocidades van muy bien y se nota sin hacer ningún esfuerzo. Gracias vendedor muy recomendable.
Parfait
The delivery time very fast, fits the time it tells you when you buy it. The packaging was going correctly. At the moment I only used it once but it does its function. It has different levels of intensity and if it is noted that it does the function of contracting the muscle. It also comes with a little book where it explains you how it works (it comes in English). I'm happy for the moment. When I 've tried it a few times, I'll leave another comment with my opinion respect for this stimulator.
Parfait
The shipment arrived in very good condition and very fast.
Thank you. Received I buy again this vendendor
działa bez zastrzeżeń. ,bardzo szybka dostawa
OK