Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Belle, toutes les pierres sont versées, merci.
excelente calidad del material, me encantó!!!
beautiful
I have all the ring cool, so beautiful looks the! The stones are like diamonds! What should I say?! Seller's first-ever is very decent. I have 1 ring not get, everything else is Arrived! The store shipped without any uprising has immediately the ring to make! Repeatedly extended the order! Really Super! Then the jewelry: really very high quality and gorgeous on the flash and blitzern! I carry you not whole time, I work in the hospital and as is not allowed to wear jewelry. But if I am at home, then…. But check for yourself how beautiful you are! My dear seller, thanks for this gorgeous jewelry! I wish you happy new year and health the and your family!
Very beautiful
Très belle bague anneau merci
I love it!!!
Livraison très rapide et très belle qualité à
Très belle bague. La taille convient bien. Ça n'a pas l'air bien, voyons plus loin comment ça va se comporter dans la chaussette. À quelle vitesse il va s'assombrir. Je n'ai pas communiqué avec le vendeur, la commande est arrivée rapidement à kiev.
Très belle bague! Merci! Tout le monde, je conseille!
... Couteau à boucle ou couteau Kenyan américain
Looks good
Bagues magnifiques, bien mieux que les photos du vendeur! J'en ai acheté plusieurs et tous magnifiquement! Très bien emballé, Nix cassé parti! Très bon vendeur, merci!
The ring is excellent, only lost with the size, ordered 10 size and the ring turned out to be huge ((((
J'ai commandé d'abord moi-même, j'ai beaucoup aimé la bague, j'ai pris un cadeau. Semble très riche!
Belle bague
Très jolie bague, merci beaucoup !
Cute ☺️
Un peu inconfortable à porter à cause de son épaisseur
Very nice ring, very bright and very fast shipping.
Great ring, bought it for my girl. It twinkles beautifully, got some good weight to it and crafted well. A*
beautiful. good workmanship but I order 9 which is too big
Nice ring. Fit size 6
Guter shop
Elle est très jolie, j'attends juste que le q ne soit pas vert mais elle a une très belle couleur, j'ai commandé une taille très grande mais elle est très jolie