Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch good store
Ressemble à la description
Tout simplement super. Pour 1 dollar pour un novice, j'ai reçu une montre cool déjà avec la batterie et le bracelet n'ont pas oublié de mettre. Et la sangle magnétique est généralement un charme-il n'y aura aucun problème à tirer la montre la nuit. Je ne peux pas me réjouir de la mise à jour :) merci au vendeur
bonjour bien reçu merci beaucoup bonne journée à vous
The order came exactly as in the picture
finally reached me ..after 3 months.watch is beautiful.tq store.
2021.2.21-2021.3.18 Same as the photo.really good
Beautiful watch and decent quality.
JE l'ai aimé et vous avez venir bientôt merci
Très beau, j'aime bien merci
Very fast delivery, thank you.
Bien reçu comme prévu la description et précise
Bonne qualité et bon envoi rapide de l'article
Précis. J'adore cet article
Super
La montre est encore plus jolie que sur la photo. Super élégant, délicat
Son ok, merci pour les cadeaux
Très beau aunq je ne sais toujours pas si elle fusionne je ne sais pas si la batterie est incluse c'est très père les réglables sont de l'aimant!!! Très pratique
Beau produit, exactement comme décrit, merci.
This is very beautiful watch. I realy impress to see this
Unfortunately, the watch did not deliver the Russian Post. Although the country arrived in December 2020 and transferred to the carrier. I had to open a dispute. The store returned the money without problems. For honesty I put 5 stars.
Très beau et la taille est exactement les mêmes spécifications. Merci beaucoup et à tous ceux qui ont coopéré pour livrer la commande avec moi, merci de tout mon cœur d'avoir travaillé sur la réception de la commande. Un merci spécial à l'entreprise en logistique❤️
Ma mère a beaucoup aimé la montre, mais elle tombe facilement il faut une broche car l'aimant ne fonctionne pas à 100%. De là à l'extérieur, tout va bien.
N'a pas reçu. Mais super vendeur, accepte de rembourser
Description exacte du produit comme indiqué Mais le délai de livraison a dépassé 60 jours