Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty. But... we went very long.
Very elegant, fit on a thin handle, watch As on photo
The parcel came on time. Packed normally, the glass is whole, there are no scratches anywhere, batteries immediately in the clock, you can immediately use. The watch looks very stylish. Bracelet is dimensionless. Everything is cool, thank you, we are very happy with the purchase.
Good qulity. Let's see how long it takes.
Arrivé en retard, ça vaut le coup, merci!
Jolie montre, l'air impressionnant, le seul point négatif long service
Divine everything! And quality, just like the photo. It's my second order and I'm going for more!
He is sooo beautiful say. More beautiful than the picture. Nicely packaged neatly and very quickly received. Good store. Really a good store.
Very beautiful and quality Chaski. Very well packed, the bracelet is dimensionless. Stylish and expensive look. Batteries are inserted. I'm happy with the purchase very much. Thank you
Superb watch, received quickly, and serious store, I recommend
Tout simplement chic!!! Je recommande tout! Merci!
Delivery more than 3 months. Has received in the last minutes of protection)) well packed, no scratches and etc. The watch on the hand sits perfectly. Was pleasantly surprised that they came with a battery
Bon
Well packed. Beautiful, quietly ticking. Went very long, 2 months. I did not communicate with the store.
Livraison très longue, à hmao, commandé début novembre, reçu mi-février, j'ai déjà accepté de ne pas les recevoir du tout. Et dans l'ensemble, les montres sont normales, le prix en conséquence.
Super.
I love it it’s very cute
commande bien reçu très bien emballé comme sur la photo je recommande le vendeur merci
Belle et avec style
A little delayed delivery but I really liked the watch.
Watch class! Recommend!
They came for hours, as they said, but for a very long time they went, came without a box, give if someone, probably not very, but if you consider the cost.........
Hours liked, delivery to Nikolaev a little more than a month, came and perfect condition, thanks to the store for the quality goods.
I order in this store on the 2nd time, the 1st Watch so someone liked that they spelled at work. The goods go long (up to Stavropol. kr. It was 2,5 months) but above all praise, everything is clear as in the picture, very stylish and unusual, not "embossed" from famous brands, and if and "embossed", then not in color))), packed well, safe, on the watch itself protective plastic, so that the battery does not sit down, I recommend it to the store!
The clock went very very long. Somewhere in Russia wheeled. The store even already returned the money. The clock itself is cool. It is worth a stub, so that the clock does not go on the road in vain. Product and seller recommend!