Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came quickly. Wrote out silvery, quality, for me, so even better than in the photo. Very happy.
Très élégant, confortable, j'en prendrais plus, mais la russie n'est pas vendue
Très beau, aimé, bien assis sur la main
Liked
Excellent watches, though they went long. I took it as a gift, so I calculated for good quality
bueno
Conforme à la description. Merci. J'aime ça.
одна из самых долгих достаток с Али. шло 2.5 месяца. качество соответствует фото. часы приятны на ощупь, нигде ничто не царапает. жена пока довольна
The goods are very satisfied, thanks to the store, the clock was a month, but really liked!) I recommend
It was very very long, the Duma that will not come, Even opened a dispute, but came late for a month
Super
Excellent
Je ne commande pas pour la première fois. Livraison rapide
The clock really liked, they look very beautiful, there is nothing to scratch, the store umnichka, it's willing to contact that it's very nice, though the delivery is is very The seller and I recommend it.
Belle! Très bon emballage.
Классные часы, берите, не пожалеете!
מושלם
Montre que la description, si aimé, moi, JE suis reconnaissant pour le vendeur, il intégré 4 ordre dans un colis, très cool montres
Pretty. But... we went very long.
Very elegant, fit on a thin handle, watch As on photo
The parcel came on time. Packed normally, the glass is whole, there are no scratches anywhere, batteries immediately in the clock, you can immediately use. The watch looks very stylish. Bracelet is dimensionless. Everything is cool, thank you, we are very happy with the purchase.
Good qulity. Let's see how long it takes.
Arrivé en retard, ça vaut le coup, merci!
Jolie montre, l'air impressionnant, le seul point négatif long service
Divine everything! And quality, just like the photo. It's my second order and I'm going for more!