Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long
Montre cool, pas la première fois. Bracelet oblaziet, environ une demi-année. Inclus batterie. La photo nouvelle montre et quelle année, se sont régulièrement batterie encore native
Thank you. The truth does not go yet) as I will add a review. Light, beautiful. The store responsible immediately confirmed the order and immediately sent.
Cela fait plus d'un mois, donc les montres sont très belles, mais j'ai déjà changé les piles 3 fois, et je commence à m'empêcher de prendre du retard, c'est dommage.
Cool and go very quietly
The store was very accurate. I endorse the product
Les montres sont bonnes, tout comme sur la photo du vendeur, elles étaient bien emballées, donc pas blessées sur la route, merci au grand vendeur
Thank you! They're great!
La montre est très bonne, mais la main devrait être un peu plus épaisse
Les montres sont superbes, je suis très satisfait de l'achat. Merci!
Merci! Bon vendeur
Parfait
Watch liked, made of metal, on the hand are felt, made qualitatively. Delivery is almost two months. Comfortable, dress like a bracelet. They walk for sure.
La montre est belle, pas sur une main épaisse
SUPER All OK FAST DELIVERY :) Thank :)
Très belle montre, avec batterie, avec bracelet en métal solide qui tient bien à la main. Livré emballé, sans mariage. Entièrement conforme à la description. Je suis tombée amoureuse de cette montre. Merci au vendeur! Je recommande le vendeur.
Très stylées, super montres. Sont arrivées dans toute la biélorussie en deux semaines. Merci au vendeur. Je recommande!!!!
Superbe! Très élégant!
According to the description I will Add that price in PL 6 times higher so even lead time is acceptable
Parfait!! J'adore merci
Very cute watches look more expensive than they cost, but the only thing that came in the course so it is unknown how much will keep the battery. Very long delivered. And in general, very comfortable.
Very nice but small
Cool
The clock is beautiful. Correspond to the description. Thank you store!
I liked the watch very much! Seller.