Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très joli
The clock came, completely according to the description. Everything works fine. I'm very happy with the purchase.
Pas comme prévu
Excellent watches, the style of R-NIH, then beautiful. We walked for a long time, two months. The goods were tracked. For such a cost just super!
The clock is beautiful, almost two months went to Moscow! I put out time and they went right away. Product and store recommend.
I liked the watch very much, they do not look cheap
Super original watch and comfortable to wear!. I recommend it.
Gražus. Užsakau ne pirmą kartą.
Très beau merci au vendeur et je recommande de m'en occuper car le prix est excellent
Tb
Hi there. Watch interesting, stylish accessory for the summer. Delivery to Belarus about 2 months. Bracelet plastic, already a little with scratches, you need to wear it neatly, but for such money .... Everything is fine
Bon état .. Bien emballé .. État de fonctionnement .. Bonne qualité .. Expédition rapide dans les deux semaines à Srilanka pendant la situation de Corona
I have received my order, but the order takes along time before it arrived, but finally I received it It was packed perfectly and was received in good condition. Thank to the store
The clock came within 2 months, although the store was sent very quickly. I thought they 'd come sooner. But they stood to wait for them. Very beautiful, work correctly, without failures. The view is quite rich, despite the price. Thank you to the seller, the watch is without scratches, very stylish.
Très belle montre Je recommande! Livraison rapide en pologne
Beautiful hearty, nice.
Reçu et semble élégant et de qualité
доставка полтора месяца, часики хорошие, смотрятся классно, на руке удобно
Très belle qualité recommandée
Duge garniy, I'm pre-war, I recommend
Apparence fière allure, recommander
Fast shipping. The watch is very cute
The bracelet is scratched. Went 3 months. On a thin hand hang out
I love it
Thank you, I received the goods, I recommend the store!