Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very worthy. The hand looks cool
Belle, montre habillée. La description est précise, est arrivée rapidement. Merci au vendeur.
The watch is just as beautiful as the picture, its price is excellent The watch is just as beautiful as the picture, its price is excellent For a beautiful watch just as in the picture, its price is excellent I loved her very, very much.
The clock went to Kiev for two weeks. Beautiful. The only thing-they are yellow gold and I do not like it very much.
The order was received, everything works, the clock is super, the order is davolna. Advise. Thank you.
Adapte la description
La montre est bonne, seul le bracelet est petit
OK
Super produit, tout aussi super vendeur! Je recommande!!
The watch is cool, on a thin handle, very long delivery
Comme précisé dans l'annonce
Часы за такие деньги приличные. Браслет на руку средней полноты. Смотрятся хорошо.
Super pour 100 roubles. Mais je parle sur une main maigre.
Ça fait très longtemps (3 mois) que j'ai aimé le produit que le vendeur recommande.
looks good works good
Je recommande le vendeur.
Les montres sont tout simplement super, sont arrivées rapidement, bien emballées. Je recommande le vendeur.
Très joli, jusqu'à présent fonctionne bien.
Comme décrit
Beautiful
Kéfir
Товар не пришел
Pristychna for mesets and half, but the prespecies situation E is disassembled. Beautiful and working.
I so happy to receive my order
Super comme décrit