Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought it would be worse than a pendant, but it turned out to be very cool, the inscriptions are really visible. Everything is super
got it for my moms birthday she liked it:)
The goods came in time, well packed, the quality is super. I liked it very much
I loved it.
Everything came and pretty fast
pretty
Looks great for its cost! Happy!
Everything is fine, it works, thanks for the goods!)
good
top du top
All came in 20 days, for such money, the pendant is just a tower)
top
Is very good
Читается не очень хорошо, но смотрится красиво!
Super thank you very much I
beautiful in every way. look like what I ask for and more ! will order more from them .
What RECOKIENDO are beautiful
Good quality, exactly as described
Like the description. very nice
Thank you very much the goods quickly came by mail. Quality 5 +
Seller well done everything quickly Sent. Goods good 5 +
Everything is fine, delivery is fast.
It's a little smaller than I thought, but it's very cute, the color is rose gold and with the light its you see the picture
nice one
As always, Gorm and cheap
good
It is even more beautiful than the picture. I came without stone But I communicated with the store and I did the devolution Money.
Crop gap yo'q stain Raxmat kattakon✊UZBEKISTAN UZBEK power
mooi
It's come very fast. Well packaged though it's hard to see inside
It's come very fast. Well packaged though it's hard to see inside.
every thing is ok thanks for store
Pretty necklace
My wife is very happy. Recommend!!!
Very beautiful
товаром доволен
The goods are satisfied, thank you
Delicate and beautiful product. I recommend the product and the store.
The necklace is great but it took 3 months to ship
simple
Average quality and protection is very difficult to focus arrived quickly to Mexico worth its price
Great pendant. But for a very long time I went!
As described. Looks very good. Projection is there
They're very nice, just like the description. Check out the projector but I almost didn't see it use lamp from my cel. He came faster than I expected.
Cool
good product recommended store
The goods are just gorgeous only a little small but still very beautiful
For it is exactly how the chain and system describe it somewhat curious to display the words
Thanks for the order, but it takes a long time
The goods came in good condition, but a little later than the term ..
Great gift
beautiful
The goods arrived in two months and it is good. It's OK, I liked it. I recommend the store.
very good
Very fast shipping. Good quality. Thank you.
very beautiful
i loved them! too cute and accurate:) 10/10
Going for a long time, pendant cute, lock though tight, about the painted or can not say, but the rest-as stated.
I arrive in perfect condition
Recommend! Good gift for someone you love
Everything perfect
Fragile but like
Pendant class I want another bracelet
Like in the picture!
Top for your money, as an option gift to a girl on March 8) sold about 60 days
I liked it very much
It looks different from the picture thou still looks lovely
amazing love it as described
bad quality
mauvaise qualité se casse vite
Purchase is happy, in Kazakhstan Shymkent delivery arrived for 21 days!) Wonderful!)
The product it is beautiful, love this cord, came around, more Q but I asked rose God, and 1 month use his color already out, it lost all glow product, recommend Q who is ordered, Silver
Arrived in a month. All right.
Beautiful and high quality!)
The package arrived well only after estimated date, otherwise this nice thank you
Arrived before DeLay, seems as described, top store I recommend
nice! I suggest store and his shop to everybody!
Different image
Thank you very much. It came quickly, so also with a bonus
все норм, со стороны даже на золото похоже
Good identical product. Fast delivery and in good condition
a tardado mas de dos meses en llegar
Is good
Recommended store
good product | webay.uz
The material is reasonable price, really you can see the names written found very beautiful and consistent with the product offered.
The girl liked it, though the projection itself is soap and small
All is well
Of the minuses went almost three months, the goods themselves are good
It came quickly, dear pendant. Very happy to order!!
Look cool. I advise
Great quality
Is very beatiful
Very beautiful as the picture
Small and cute! He arrived in 15 days. It reads perfect. Thank you.
OK
Beautiful beautiful, my mom liked it, came a little late, it was supposed to be birthday gift. Well better late than ever.
It never came to me.
.
I really liked the parcel
The 100 languages do not come out
It looks better in the photo, but for the price it's OK
Good
A little krivovat, but the idea with the projector is cool
Все как в описание но цепочка короткая
Cool pendant. The length is adjustable. On a black turtleneck looks very beautiful) the inscriptions are visible.
As described on the RAS description
Inscriptions merge, it is difficult to read
As in the picture
Everything is fine, my wife liked it. The inscriptions are visible. No repetition.
Beautiful goods, everything came in time and fully corresponds to the description.
It's very small, the letters are not well distinguished by putting it against the light
This also arrived in perfect esy
Well received; Quality price ok
amei
thanks
Is beautiful and arrived sooner than expected
About
Perfect thank you fast shipping
Debt shol
.
Everything is super as in the description, delivery to Hmao 17 days.
Delivered quickly. Everything is good. Thank you very much.
Foremost ok
Precious came rapidissimo I love to order another one again.
Highly recommend. It looks even cuter in person. Will probably buy it in more shapes.
The chain pleased me very much
долго шло
ok
very nice, my daughters love them
Облазит «позолота»
Wonderful <333
OK OK
Pretty ring. Thank you!!!