Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good earrings, I recommend
All as in the photo, very beautiful!!!! Take it will not regret it!!!!
Delivered quickly, I liked everything! Thank you!
Well thanks
Item arrived damaged, store returned the money.
Good thanks
Очень красивые и милые серёжки ❤
Thanks but weak packaging have serpentine single earrings
Conform to the description but not solid at all
super
Earrings are beautiful, big. The goods are delivered quickly. Thank you store!
Pretty curls and good communication with the store
regular
For such a price I have no complaints. Earrings are beautiful, very light, for a child or for a change for the new year will quite come down. Neat, shiny.
The order came very quickly. One carnation is delayed.
Earrings of course not very high quality, but came quickly due to that several products combined in one shipping and expedited its) Thank you for it
lindo
Beautiful very
Very beautiful, iridescent photo does not convey very beautiful and quickly I'm happy!!!
Super, beautiful!
Wonderful, cute earrings! Thank you to the store!!!!!
Very delicate and cute the quality so far to receive them looks good hope not enegrescan fast receipt the packet even earlier than expected the store put deregalia wipes
Did not come, as somewhere on the road lost, but the store returned all the money. Very satisfied, the seller is good, I will try to order again, I really want to get them. Recommend!
very beautiful earrings.
Very big...
Beautiful, but small. Thank you
Small
Corresponds to the description. I did not communicate with the store.
Order never came
Earrings as in the photo, all exactly. Look neat and beautiful.
Hermoso
Very thin and sloppy (((but if you consider the price-it is quite bearable.
Very nice, but they're bigger q in the picture
Not very much
Carnations are wonderful. Delicate and not small. The mount is reliable. I definitely recommend the store.
I like it very much, it's perfect. I arrive quickly and with conbinated entreflement. I recommend it.
Good product
Very nice, fast shop shipping
ok
All is well. Thank you.
Beautiful
beautiful earrings
Nice earrings. Fast delivered due to combined delivery. Thanks store
They are beautiful and great effect.
Very gentle! Recommend!
Earrings came with marriage, the store returned money, thank you for honesty, and so carnations are beautiful
Small earrings in the form of stars or snowflakes. Beautifully shimmering in lighting. Arrived without marriage, delivery is fast. The store promptly sent the order and sent. The parcel was combined into one, it makes it easier to walk to the Post Office)) I recommend these earrings.
Beautiful earrings!
Good product
Small and very beautiful, shine, look very simpotichno thank you
Thank you, beautiful.
They are awesome! Recommend!
Earrings are cute, arrived quickly. The store put napkins to wipe as a gift. The sun is shining.
Beautiful, came quickly
I liked it very much it's beautiful☺️
Excellent majority
Is fine
The earring is very flat
заказ к сожелению не пришёл, но был возврат денег,спасибо продавцу
Beautiful, delicate earrings. I liked it very much.
Elegant, beautiful, shiny, fancy! I love them pretty earrings. It took 20 days to arrive to the US. Thanks to the store seller. Highly recommend!
very beautiful earings ❤
In the photo they seemed otherwise
Beautiful as pictured. But should review the packaging as the needle bent during travel
For some reason it seemed that the earrings were slightly convex. They are flat, but still good. In the light beautifully shimmering, I'm happy.!
The order came very quickly. Corresponds to the description and photos. Madam is pleased. You can dress several times. It looks great in the light. Glitters like a real one.
We had a little bent.
good product. fast delivery. I highly recommend the store
Earrings are very beautiful! Only went very long! 2 months.
One of the twisting needles in the transport should come in a little rigid box.
Muy lindos
Thank you for the fast delivery of the earrings beautiful
it's just as described
Delivery is a little late and so nothing is so
It's nice but one of them came in yellow and the other in silver color. For the cost is very good.
Very beautiful
They arrived very quickly. Beautiful. Fine fantasy! Hopefully they'll last that bright with the use
they are perfect
Beautiful
Cute earrings. For 46 rubles generally Super.
Very beautiful earrings
What a beauty, thank you very much for the earrings and for the delivery, thank you again
good product
Beautiful delicate earrings, minus when threw in a box or when shipped, the earrings were crumpled and curved, the good aligned without breakages
Same as the picture. Very nice
Shine, look beautiful, Performance worthy, neatly made. To the eagle on the way 22 days.
3 I bought beautiful
Beautifully made
The earrings are really pretty.
Earrings really liked. Thank you.
Very beautiful earrings It came super fast, reckomenduyu