Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. everything is fine. earrings like. everything is like in the description.
A little strange clasp. I hope I don't lose
item as described
A grade
Excellent.
pretty!
Earrings are just super! Very beautiful. Recommend to all
Joli article j'aime bien
Very bright shimmer in the light, buckle good, but would like her to be straight, and the ugly moves forward and ear looks обвисшим .. Wore by several hours, there was no irritation, but every day don't recommend.
The goods didn't come. Money returned
lovely earings.Have bought these many times.
Very large and heavy earrings.
Very beautiful earrings. Shiny stones
Beautiful
Well done. Look nice. Just came in instantly.
parfait
The order did not receive, the store sent it, lost in our mail, the money returned
Long Service, as well as earrings funny
Surprisingly, there was no allergy to jewelry, apparently a good alloy.
Very cool.
Look very nice
5 stars for store
Bigger than they look on FOTL
Earings are nice as on the picture but hurt my ears as they are thicker then normal white gold earings i have.
Everything is fine thanks
Super! Quality fireThank you
Very cool but the store did not answer
I received orders for a long time but the store did not answer
Very thick cloves. Ears hurt. I don't have such big holes. Sorry. By itself beautiful
Excellent earrings. I take the second time. do not change color when I wear it. for this symbolic price an excellent option. I recommend
Thank you, perfect quality! beautiful!!
I recommend
Good earrings, the daughter is happy
Atsiuntė per 3 Sav. Gražūs auskariukai. Rekomenduoju.
Are very cute and the closing is good. Hopefully not change color metal
Thought it was a bit smaller.
Order not reach, approved vendor refund immediately, sorry that did not reach beautiful
Sent the wrong color
Cool earrings, for such a price in general Super, ordered in the color of Champagne, a pleasant shade, now I want other colors too) but the lock is not very convenient
lovely earings.Have had these a few times.
Earrings are just lovely light, airy, the buckle is reliable. Thank you store.
Neither daughter liked them.
Stone very bright, loved it, good furniture finish
Great earrings!
Contente
Very nice! Beautiful!
super
I thought that they were slightly larger) the locks are dubious, but while the latch. For this money, a chic product!
Order received. Thank you very much. Very beautiful earrings.
The goods did not receive, as the point of issue was clearly indicated. And to reach him you need to spend three times more than the cost of earrings. I did not claim a refund... it was my fault.
Amazing earrings!! Great quality! I'm very satisfied!!
Earrings went very long, did not expect that they would come, after 3 months put in the mailbox. Thank you, very beautiful.
thanks
Cool!
Beautiful!
Good earrings
Very beautiful, comfortable to wear, do not take the first time, recommend
Did not come, the money was returned
Very nice
Very nice
The parcel did not arrive, money after the dispute returned
Beautiful silver earrings, perfect good size. It's my second time shopping with this salesman and I'm really happy. They're just like the picture took about 3 weeks to get to new Leon, Mexico. Quality price, excellent. I recommend
The order I received is beautiful, I liked it very much! I recommend this store to everyone <3
Very beautiful
Perfect exactly like picture will order again shipping was very fast to Ireland 2 weeks
ve ry nice!!!
Love these earrings, recommend
Beautiful!
Before At ease Not bad for such a price, but the delivery wants better, very long went, I do not remember when I ordered, and so, if not for a hurry-I recommend
Is beautiful
The same as the photo, not small) delivery fast)
These are the fourth earrings. This time the pink stones, I thought it would be more red. But the earrings themselves are beautiful. Separately I will notice that they do not inflict ears. I can't pick up jewelry because of this problem. And these like silver, I wear without removing. And the price is funny, I recommend
Great earrings, thank you
Покупкой очень довольна. Качество превосходит цену. Камни сверкают, серьги достаточно крупные, застёжка изменённая форма английской. Стоит проба 925,что очень удивило. Смотрятся достойно и красиво. Советую! С продавцом не общалась, доставка полтора месяца точно.
Labai patenkinta ir greitai atkeliavo
Think more size and colorful charge
Some large, not like in the photo
Выглядит не как на картинке
I thought the stone would shine and break into the sun
Earrings miracle
One buckle was broken initially. Do not recommend buying
Cute earrings, but the stone is very dark, not as in the photo.
Beautiful earrings, only delivery long
Norms.
The earrings themselves look great, well, the delivery is pi .... C 1.5 months drove.
Very nice.
They're beautiful and it took 3 weeks to arrive.
The Seller did not follow my request for variants
Entered thank you
magnifique
Beautiful, but the fastener (Mounts) is very small, the chance to lose on the first day 100%