Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice
after to much wait product is finally arrived in my house. I am happy happy now
Very good
How nice are all these bracelets! Also, very good quality. I love them!
Fast shipping, very nice and look good quality. Thanks to the store
The irrigation quality of the bracelet, charms. The charms themselves without thread, slide on the bracelet, but the middle to the lock is smooth, a round charm with thread, which does not allow the rest of the charms to be cut. In general, almost "Pandora")).
Długo bardzo czekałam - bransoletka jak na ta cenę okej - wsyztkie to koraliki nie charms i kwiat wiśni mniejszy niż orginal ale mówię jak na ta cenę to okej
beautiful bracelet! well made, feels heavy like real silver. love the product! recommend store!
So beautiful! Worth waiting
super jolie je suis vraiment ravie merci
Very beautiful. Advise.
All right same as the description. Well packed. Very attentive store and with gift included. Thank you salesman.
Fast shipping, consistent with the description. Wszytsko Super, recommend this store
Very pretty
but small on my hand
Order never came somewhere fucked in Russia
exacta a lo descrito
Bracelet pretty, looks like silver, as for such a price looks very neatly.
I got a little loose but it's very pretty, I liked it.
It was an offer of 1 euro. I bought it to give away and he loved it. Very impressed with the bracelet. I recommend.
Patiko. Man I mazaja puse. BET tikiuosi Kad panesiosiu.
Looks real nice. Hope the shine lasts
Jewelry is just super! Quality fire! For this money is just the top! I'll order more. Best recommendations to the store!
bardzo ładna i solidnie zrobiona. polecam
All okej and fast delivery 2 wks
Perfect. Same q in the photo
Very nice its more beutiful than on the pictures
beautiful bracelet, excellent quality
Very nice.
lovely
Combined delivery of 2 orders in just 20 days :) it is very beautiful and feels heavy. It brings all the charms of the photo. Lucky is for gift and if it fits her because it's extra thin of arms. It's not silver this silver banding as the description says. Earrings❤️
Excellent quality!
Everything perfect with the bracelets. I always buy from this salesman and so far he hasn't let me down. Order 13.01 and received 13.02. I used to get them in 3 weeks but this time it took a little longer.
Beautiful, as seen in the photo. Good quality and very good price. I'll repeat again.
Brățară arata bine, dar eu nu am reușit să o desfac pentru a o introduce pe mana.
Bracelet is beautiful :) Recommend
Todo very beautiful! Perfectly packed, the store is very friendly, respectful and timely.
Wrapped one item in two weeks
Love it..I got it in the morning and already wearing
Very pretty as described. It was for a gift and the person liked it very much. Besides, it's come very fast.
Cute bracelet, meets with the description and the measure is accurate. Arrived very soon to Peruvian. I hope is durable and not damaged soon, if is well buy others models.
same as picture
You 've arrived well, very quickly. It meets expectations. It has been a gift and has liked uncle Juanin, who is the father of the gift recipient. Total Success!
Super
The bracelet is cudowna. Minus for time (81 days). Recommend
The bracelet is beautiful. I hope that it will be worn like the previous not less than those years)
nice
Amei!
Beautiful bracelet. A great buy.
Very beautiful bracelet. Send to Latvia for a month and a half.
For shipment czekałam long over 3 months. Goods packed in thin bubble envelope. All whole. Bracelet very pretty. Not magnesuje out.
Exelent very beautiful
It looks very good material, feels pesadite and the bad thing was that I'm very loose the size, I got it long before what I imagined took only 20 days. Very happy with my order, recommended!
Un bellissimo braccialetto, sembra di qualità e si possono togliere e aggiungere i decorazioni. L'ho preso a 0.1 cent con energy lab.Consiglio questo negozio che come sempre ha merce di ottima qualità
One comes broken
The bracelet will not puo'indossare as ce'il x li release mechanism.
Piękna bransoletka wszystko okej długi Czas oczekiwania
Excellent quality! Chic decoration. Charms are the cutest, chosen combination of 5 + very like, just delighted. Recommend shop!
Shipment dotarła in bubble wrap, not damaged. Bracelet presents very well.
The bracelet is great. I'm satisfied, though not quite a convenient fastener, but I think I'll get used to it with time. Came for 1,5 weeks to Samara region. This is just Topchik, record delivery
Very nice bracelets. Conform to the description. Fast delivery. I am very satisfied.
beautiful
Long waiting for delivery
Very nice bracelet, shines brightly. Arrived fast, like 2 weeks
Quality bracelet, delivery fast. On a thin wrist you can order 17 cm.
Very pretty has even a charm identical to that of pandora that I have and in plain sight you don't notice the difference between them
I love it. It’s a little heavy but very nice.
Fast shipping. Of great quality. I recommend it.
A beautiful bracelet, came very quickly, in 18 days. For RB quickly. I liked everything, took my daughter on March 8, it will be very happy. Everyone is happy, I advise the store.
OK! Thanks!
Linda
Super fast shipping. Beautiful, just like it's in the picture.
Mazoka APY sensor Ant rieso netelpa
Came very quickly, very beautiful, feels solid and authentic. very pleased, Thank you!
Very beautifull
Very but very nice bracelet. I am mega satisfied. Recommend because really worth!!!
15 days to reach Balearic Islands. It's exactly like in the picture. I hope it doesn't get ugly.
Goods came after two weeks. The bracelet is very pretty. Hope you wife will be satisfied.
Really beautiful bracelet! Looks like the picture :-) recommend
ordered out of interest to see what delivery speed etc was like, for the money it is fantastic value
Beautiful, I love it, I'll buy again
nice
I really like the bracelet and the blue charms look amazing the only thing that I dislike is that the charms are silvery but has a lot of black on them and looks darker.
Very cute and functional description like, good furniture contact with store and quick shipping
wszytko super piękna bransoletka ;)
True to the pictures and description
The bracelet is very nice. It was for a gift and he loved it. It comes with a velvet bag to put it in. Shipping in 2 days. Recommended.
Branzoletka bardzo ładna, bardzo długo czekałam na nią, wysyłka trwała ok 2 miesiące
super
The goods came, bracelets of excellent quality, as in the picture, thanks to the store
Love the stuff will buy again
Very cute
Fast delivery. Really pretty, it comes with your velvet bag, fantastic for one or ready to give away, thank you very much. No need to contact the store.
Won in Energy Lab on 11.11 and delivered in 70 days in a combined package along with the other order placed on the same date. Jewelry bags were included as a gift - thank you! Not the first time I shop here, the store always delivers as promised and much more. Very satisfied with the purchase, highly recommended store!
Puiki kokybė, greitas pristatymas
Very beautiful, good stuff!
A beautiful bracelet for this money, the bracelet itself and the metal clasp, some beads are also made of metal, and some of the plastic
It's very nice, I don't know how long it will last but it's beautiful.
I love it as indicated in the photo I arrived before time I was always informed of where my order was thanks to the store
As always very happy. Order day 12/01 and received day 05.02 The bracelets as described in the ad. It's already like the 4ta or 5ta time I buy from the same store and I'll keep doing it. Thank you very much!
As always very happy. Order day 12/01 and received day 05.02 The bracelets as described in the ad. It's already like the 4ta or 5ta time I buy from the same store and I'll keep doing it. Thank you very much
Fast shipping. Very pretty. It goes without seeing if it gets ugly with use. So happy at the moment.
Fast shipping to Spain. As it appears in the photos. I arrive perfectly packed. I recommend the product and store.
thanks. its very good one.
It's beautiful! And shipping very fast!
Very nice bracelet. I am satisfied but very Dlugi lead time
Ok
Nice of agreement with the price. Is not silver if not bath SILVER Silver
It's beautiful! It's for me mommy and she's thrilled! Super fast shipping like this I recommend the product and store
Cholloprecio 1 € Nice good quality bracelet, with your gift bag, very fast shipping and excellent store. I recommend it
Ok, I love thank you good store recommend 100 × 100, very fast shipping, same as the picture, thank you gift bag
Beautiful, carefully made the same as the picture. Beautifully glitters wyglada as silver. Recommend
Perfect I recommend the product and store
Exactly as advertised, measure 20 is wide, brightness and parts are the same as described. Shipping was very fast thanks to the store.
Very fast, all right and also with gift fabric bag
It's beautiful.
Köszönöm szépen.
Magnificent store and magnificent product.
Ordered the 11th/11 and arrived after almost 3 months, therefore the shipping times are disappointing. The bracelet though is beautiful and good quality.
Beautiful bracelet great quality I recommend great store. Will buy. More.
Beautiful, like the picture, delicate. Bathing in silver
Very beautiful, trinkets are beautiful, has a good brightness, is as the description. Enjoyed.
I ordered a bracelet in this color before - all is like in the store's description. seller sent goods quickly and added a little gift - two little boxes for bracelets (I ordered two). I'm glad.
Received in a month.
Thanks
I love it for the price it has is beautiful and it looks good quality, really if you have to buy something like that buy it from this store in less than three days at home
Fast shipping, 24h! The bracelet in very nice and consistent. Shipped in a cloth bag like the rest of the store's products.
Браслеты красивые, на замке и шармах со стеклом стоит проба 925, доставка в Турцию 2 недели, рекомендую к покупке и продавца!
Bransoletka śliczna, po dwóch miesiącach dotarła do mnie. Większość tego czasu przetrzymywała ją poczta Sprzedawcę polecam
Super fast well packed, bring a bag to keep it. I love it.
It's come on a perfect day
The bracelet is very beautiful, neatly made. And the hand looks fantastic. Delivery is very fast. I ordered my daughter as a gift. On March 8, we will give, I'm sure it will be delighted.
Beautiful I love it
Simply Beautiful
24h i take me super pretty charm I arrive with fabric sachet. I hope it's not messed up I recommend the store
I can never be disappointed with baomer products! I hope this won’t be the first time. Very cute and shiny. But I have difficulty with the latch. Or maybe I just don’t how to open it. Also I don’t know why I was expecting an elastic band. Lool
Wonderful bracelet. Absolute quality. Received a days for another. I recommend.
It's very pretty to me I'm a little big but I love it
As beautiful as on pictures :) And arrived sooner than expected. Thank you, I enjoy shopping at this store, they never disappoint. Keep up the good work.
Товар пришёл быстро 3 недели ,упакован в мягкий пакет,в одной посылке с др моими заказами.Пандора тяжёлая,застежка работает, схожа с серебряной,что продают в ювелирках.Смотрится богато.Ой,как мне все нравится!Хороший продавец ,рекомендую
Nice and good quality. Everything I have from this store is great. I ship very fast, two days
It has arrived in 2 days, it is beautiful and also wears a bag to keep it, thank you store
Fripo with fast it takes 2 days in yegar super fast i is mui bonita mui contenta
The bracelet is very cute. On the brush 17 cm ordered 18 cm. It is fastened quickly and without help. On the other hand, there are locks, if suddenly the bracelet will unzip, then nothing will get confused. Charms can not be added, but these are quite enough (on my hand they occupy a little more than half of the brush). I ordered as a gift for the girl of the son. Recommend.
It's beautiful, very good quality. He also wears a fabric bag, like velvet, to keep it. Fast shipping. Seller recommended at 100%. Thank you!
Very nice bracelet!! Makes TB on the wrist. Very satisfied with my order.