Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, like the picture, delicate. Bathing in silver
Very beautiful, trinkets are beautiful, has a good brightness, is as the description. Enjoyed.
I ordered a bracelet in this color before - all is like in the store's description. seller sent goods quickly and added a little gift - two little boxes for bracelets (I ordered two). I'm glad.
Received in a month.
Thanks
I love it for the price it has is beautiful and it looks good quality, really if you have to buy something like that buy it from this store in less than three days at home
Fast shipping, 24h! The bracelet in very nice and consistent. Shipped in a cloth bag like the rest of the store's products.
Браслеты красивые, на замке и шармах со стеклом стоит проба 925, доставка в Турцию 2 недели, рекомендую к покупке и продавца!
Bransoletka śliczna, po dwóch miesiącach dotarła do mnie. Większość tego czasu przetrzymywała ją poczta Sprzedawcę polecam
Super fast well packed, bring a bag to keep it. I love it.
It's come on a perfect day
The bracelet is very beautiful, neatly made. And the hand looks fantastic. Delivery is very fast. I ordered my daughter as a gift. On March 8, we will give, I'm sure it will be delighted.
Beautiful I love it
Simply Beautiful
24h i take me super pretty charm I arrive with fabric sachet. I hope it's not messed up I recommend the store
I can never be disappointed with baomer products! I hope this won’t be the first time. Very cute and shiny. But I have difficulty with the latch. Or maybe I just don’t how to open it. Also I don’t know why I was expecting an elastic band. Lool
Wonderful bracelet. Absolute quality. Received a days for another. I recommend.
It's very pretty to me I'm a little big but I love it
As beautiful as on pictures :) And arrived sooner than expected. Thank you, I enjoy shopping at this store, they never disappoint. Keep up the good work.
Товар пришёл быстро 3 недели ,упакован в мягкий пакет,в одной посылке с др моими заказами.Пандора тяжёлая,застежка работает, схожа с серебряной,что продают в ювелирках.Смотрится богато.Ой,как мне все нравится!Хороший продавец ,рекомендую
Nice and good quality. Everything I have from this store is great. I ship very fast, two days
It has arrived in 2 days, it is beautiful and also wears a bag to keep it, thank you store
Fripo with fast it takes 2 days in yegar super fast i is mui bonita mui contenta
The bracelet is very cute. On the brush 17 cm ordered 18 cm. It is fastened quickly and without help. On the other hand, there are locks, if suddenly the bracelet will unzip, then nothing will get confused. Charms can not be added, but these are quite enough (on my hand they occupy a little more than half of the brush). I ordered as a gift for the girl of the son. Recommend.
very nice