Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product was received within about 4 weeks. Really nice and happy with the bracelet. but it won't fit if you have a big wrist
Refund
Beautiful bracelet
Es muy bonita y parecía muy pequeña pero me quedó, es para manos medianas.
Beautiful Beautiful thank you
perfect!!!
conforme a la discription.
Возможно, я не угадала с цветом и другой смотрелся бы "дороже", но в целом браслет выноядит достойно. Пришел за две недели.
The bracelet itself is normal, but the clasp is weak, unfastened
It's a nice bracelet, it's 6 ml wide, it doesn't look current on the contrary it's really pretty, it doesn't lock with screw, close alone by tightening and adjusting as seen in my third image, I was afraid to receive my product because I bought for the first time but I have taken a rather pleasant surprise, I am very satisfied with my purchase and I highly recommend them ahhh is 20 cm
Really beautiful looks of a very good quality the bad thing is it doesn't close well
Quality. Identical to the picture
Very nice thank you store
it cama after 3 months ahd i was a little dissapointed.
very weak not well done
Thank you very much
very nice
Very small I did not fit very sorry
good thank you
The bracelet does not snap tightly, the risk that it will fly too high.
It took time to arrive but came very well protected, it is just what is described and very good quality, I recommend, just check the wrist measurements very well
it’s good and looks really pretty just pretty big on my wrist but that’s fine
Pretty
The store sent very fast, it's very pretty and looks tough. Thank you very much I am happy with my request
Nice product, as described. no flaws. recommended ! Thank you store!
Came in less than a month, I am very satisfied, looks very nice, not cheap at all. Thank you Seller!
Watch out for small wrists
Very beautiful.
so beautiful
The goods came, already pleases, the quality is average, bought the same bracelet earlier from another store, much better, the lock is flimsy.
unfortunately too small for my wrist..otherwise beautiful.
Very pretty but there is a green spot to quote one of the diamonds. Delivery in about 3 weeks.
The bracelet is beautiful, without defects. the clasp is very bad, weak. When buying, pay attention to this. On a thin wrist.
The bangle is not strong
The goods did not get the money returned .... sorry very much waited for this bracelet
Ordered 26.02, received 23.04. Bracelet is beautiful, thanks to the store, I recommend
Muy Bonita J
Cool thing! !! On a thin hand
excellent
Very good! Will buy again. The size S is fitting my small wrist. Love it!
Very beautiful
Very beautiful!! Arrived 20gg in advance
The bracelet is excellent, I wear two months almost constantly, the stones are in place, did not fit.
Very nice and accurate to the photo although it is very narrow with what is very tight with me
Bracelet excellent thanks, heavy cut off it is necessary to remember
I love it.
The clasp is not particularly strong, after a couple of days the bracelet stopped holding on the hand
The product is accurate and for the price is OK and looks very delicate, if you take care of the measurements
Zamówiłam two PCs and are identical as the picture, in one is broken clasp and constantly odpina
The bracelet is clear, but with time the clasp itself opens, I wash with it, it's not dark) I shoot before going to bed, and then press
Norms, you can wear
He's cool. It's worth your money. Not super heavy, not easy. The stones are in place, not rough.
Very nice bracelet it is small you have to have a small cuffs otherwise very beautiful
Good
Quality average
The bracelet is beautiful, but very small! On the wrist 18 cm. All in the butt, you can not put it on!!!!!!
fast delivery nice item u can buy this product without any fear thank u
Super
браслет очень хорош правда на детскую ручку хорошо что у меня миниатюрная ручка так что если будет кто-то заказывать имейте ввиду только на очень тоненькую ручку
Kam gut verpackt aber leider trotzdem etwa zerkratzt. Für den Preis aber trotzdem ok
Bracelet of good quality, very beautiful, but on a thin handle! The buckle is weak, but can be on a thin handle will be good) in general for this money a very good bracelet)) came quickly enough)) thanks to the store!
I wanted yellow, accidentally ordered pink, wrote to the store to replace, but he did not read and sent it very quickly. But I also liked pink, ideally approached the dress in color. Size, I think, on a thin wrist. Quality is good, strong
Bracelet really liked, beautiful. Neatly packed, sparkling, stones in place, the only negative, a bracelet a little small size or my wrist... Well, in general, a good quality goods ..
Super
Good day in my mind, safe to take a step out Get some air now, let yo edge out Too soon, I spoke You be heavy in my mind, can you get the heck out? I need rest now, got me bummed out You so, you so, you Baby, baby, babe I've been on my empty mind shit [Pre-Chorus: SZA] I try to keep from losin' the rest of me I worry that I wasted the best of me on you, babe You don't care Said, "Not tryna be a nuisance, this is urgent" Tryna make sense of loose change Got me a war in my mind Gotta let go of weight, can't keep what's holdin' me Choose to watch while the world break up in front of me
The bracelet came with a broken clasp, the money was returned, thank you
Nice
Good quality bracelet, it has certain details, I'll keep testing it to see if it doesn't lose color
Fast Delivery Thank you
Very pretty, future very fast, beautiful, well made, recommended!
I came to the RB in almost 2 months. Very beautiful, on the hand looks neat.
Corresponds to the description
Really beautiful. I have super narrow wrists but he aligns. 5 stars
Absolutely beautiful
Order 30 March came bracelet 1 Jun I waiting for 2 months, and that I got a bracelet with a broken lock. Thank you very much!
It’s very very pretty but delivery took tooooo long and I still had to cover post office cost
great product, exactly like described. it has an oval shape and it fits perfectly. the delivery was super fast. I got it within 3 weeks (Ireland)
good. generally good. good quality. I'm satisfied with the product. I can go out getting all dolled up with after covid. I'm excited to have gotten a good product. hope your business is going well.
beautiful
Beautiful bracelet, as the store shows, would buy again
its a very small bracelet, only just fits, tight, i wouldnt recommend if you dont have a small rist, very small wrist
This beautiful
Branzoletka bardzo ładna, super wykonana
Dlugooooooooo szło but all comply with the description, nicely the presents, not kontaktowałam is that the store recommend!
The bracelet is cool for this money. Thanks store
Wyglada beautifully + fast shipping
Fast delivery, compliance with the description. Recommend.
Bracelet quality. Arrived in a month) without scratches, packed well
Bon produit. Merci vendeur
Perfect ! I love it
Perfect !!! I love it
Super! Very beautiful!
Very like bracelet, looks good, it is very fast to Vladivostok for 2 week
Perfect, just as described! Worth the price, thanks a lot!
Beautiful bracelet, consistent with the picture!
The goods did not come back the money
it's oval shape. but good. thank you store.
Maravillosa
Better than described, arrived very fast to Croatia
déçue
Good quality, I recommend.
It’s nice and came quickly, in about 3 weeks. Hopefully the doesn’t darken
Very nice
The shade is not quite "pink gold" but just pink. Quality is average but it's normal
It's a little thinner than the previous two I 'd bought and a little smaller, but it's still very pretty. I will always recommend this shop and store for the speed of shipping, for the quality of their products and for customer care every time I have asked something.
Color a bit is not the same
Cool bracelet. It is not unfastened when worn. No scratches.
Beautiful bracelet as in photo
The bracelet is good, but the buckle itself is weak, flew from the hand when worn. Upset
Qulity product.Highly recommended
Received one with a non-functioning clasp but I got fully refunded by the store, thank you for that.
My item is not locking
Merci bien recov
It came super fast to Peru. The bracelet on looks expensive and pretty. I would have loved to order in gold color!
The magnet on this bracelet is useless, be very careful
After use I'll given my opinion
I do not recommend that it is made for children on a thin hand for an example the son tried on 8 years old he
Very small size for the doll of a European adult woman.
Great costume jewelry. Made good)
Very good product.
The goods fully correspond to the description and image, there is no damage, the product without defects, all the stones are in place. Recommend
like these kind of bracelet looks expensive got one without the stones in just like pictures came quick no problems
Trop joli super
For nothing-resistant
Love this so like the real
It doesn’t lock, it’s always falling off
Fast delivery, for such a price good quality)))
Très bien
It's beautiful, thanks!
Hand after the bracelet is green, the size is small (((and so very like
It seems a little small but it's very good
Very beautiful bracelet. thank you!!!!
Exactly as pictured. Slightly big on me since I have a small wrist, but otherwise so beautiful. Time will tell if the colour changes.
umm i ordered in november 2020 and completely forgot about it untill it came in the mail today... FEBRUARY 4th 2021 but it’s very cute and good quality for the price
Nice bracelet, taking on repeat, buckle only not much is fixed, doubtful with worn before problems
Bracelet on a thin wrist. The stones are all in place. It is fastened, as it is unfastened, very easily. Looks good, for your money-excellent. The parcel came in 2 weeks.
The goods went more than two months. But the bracelet is good!
Best store....Excellent product....I am very satisfied..!!!
Beautiful! looks just like the picture. I will buy more.
The bracelet falls best Small
Very beautiful and very quickly come)
The parcel was 3 months. Beautiful bracelet buckle but very shaky.
Received, thanks
Going for a long time. Buckle is very weak, opens. All price of the quality.
The bracelet is good. But the clasp does not hold the bracelet. Apparently marriage. Alas (((((
Good product, looks like the photos. Had no need to contact the store, it arrived within its intended time. Would buy again
I liked the goods. Minus, very long went, should have been delivered before 8.02
Thank you very much! Very beautiful come quickly!
Gorgeous well received quickly, a view in the long run time. But pretty bracelet
Good qulity. You can safely take
thanks
It’s beautiful. Though the opening and closing hook is very delicate so it won’t survive for long.
Shit full... Straight pink shade. Not like Russian gold. Made pull Lyap, not neat. Even the color of the metal at the ends of the bracelet is different. It does not look like a photo at all. There as in the photo a little matte gold. And here is a shiny iron. Looks cheap.