Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. Very nice details in the feather. Good quality.
Amazing
The article corresponds to the description, it is the same. He came in a very well protected box. My hand does not wear much size, in the image is enlarged but adaptable, it can open a little more. Good quality-price. Shipping came fast despite being on holiday campaign. Very happy with this purchase, I will buy back from this store. 100% recommended.
Fast shipping
I've always wondered here can I buy ! thanks to this store!
Beautiful, exactly the same as in the photo, tegelenkie
It came quickly the goods correspond to the order thank you
It's a beautiful ring, which fits very well
The order was delivered a little less than 3 weeks. The ring corresponds to the description, looks great. Packed just super. To order recommend
Lindooo
lovely ring
super quality! thanks for !
All good day, my sweet, today finally got a ring, it came just for a month, whole, made of good material, which is very good. Worn easily, worn too, it is dimensionless, but very beautiful. The product fully corresponds to the description, came in a box for him. I advise everyone, an excellent ring, for its price well, just super. I did not communicate with the store, but I am very grateful to him, as well as to you for your reading all successful shopping
It's beautiful.
Качество огонь
I am very pleased with the ring. Everything is as described.
Absolutely beautiful piece of jewellery ❤️took long to deliver, but was worth the wait.
Cool ring! Exactly as shown in the picture
Better than I expected. It looks beautiful
I liked the ring. The size is adjustable. Recommend
Excellent quality, arrived in less time than expected!
Ring chic. On the finger 56mm, the size 17,5 ring village is fine, does not fall off, although the stock is. Does not fade, does not leave traces on the skin
Ras, compliant product. Very nice ring.
Cute
It's really cool better than in pictures it feels good with cool finishes.