Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
According to the product. Thanks.
Exactly as expected, are beautiful and arrived super fast
They fit the description, weigh very little but for my taste they are a little big.
Very beautiful earrings for lovers of large. Recommend
Bonitos
As described. I haven't used them yet but they're very pretty. Thanks to the store
Very cool.
is a little too big for me but every other things are good
bel effet jolie merci
Nice and good size.
доставка быстрая, серьги красивые
Super
They're nice. Just like in the picture. They're fine.
Hello I confirm I received the earrings exactly what I wanted❤️
Like and are very well with my style. Thank you
VME arranged
Well very big and
Excellent, beautiful earrings like same as Swatch. Congratulation recommend.
Very nice. Looks better in hand than pictures
Beautiful and quality earrings. Thank you very much store!
very beautiful
my friends did admire my new earrings
Nice looking earrings that serve daily pa, I like
They have arrived quite quickly and are just as it shows the image and weigh nothing. They're super nice.
Very pretty earrings I love
Nice ones.
I just received this now and I love it . thanks to Alixpress
Such as the article. It took very little to arrive, all in perfect condition.
I get the order well thank you
like pictures and earrings are not heavy
Received last week
Me gustaron!!!
Very nice. They arrived in 18 days
it's ok
Satisfied. The earring slightly big but like.
Closure והפתיחה really don't comfortable
adore them. Nice and light to wear. perfect. just like the picture. very quick delivery to France.
They are very nice and well made, a little big for my taste, but Precious
Not Receive
Very light, they are comfortable, the material is good and has good duration. Excellent product and good quality.
Firm and very cute! Super recommended
All perfect fast shipping, to store a 10 cute earrings
Beautiful and weightless
Perfect. Very beautiful. Thank you
I love them, I don't take them off. I messed up the closing wire a little bit by squeezing it too hard. You can continue to use it without problem
Very cute product
They are beautiful and good size
Exactly as in the description
Красота и качество отличное, двухстороннии
Thank you.
beautiful
They're huge! Only the beach option, so I lost it-not a pity.
Very nice
super bien nickel
Very nice earrings, thank you and recommend
Simple, in the photo look more interesting
very nice earrings! i will order other products!
As the description
Pretty.
OMG.!! to my surprise this are big & beautiful, I thought they were much smaller but I love the .. thanks so much
Super cute! Love them!
Very nice! Sturdy and FAST shipping
Comfortable and not heavy on the ears. Pretty.
Same as the image Thanks
Everything is fine, thank you)
Class! Went for a long time, but they are cool!!!
Pretty Earrings. I am satisfied with my order. I recommend the store.
Very beautiful earrings! Thank you!
They are nice, quality nice But a little large.
To say that I'm happy then I'm very happy. ears do not fart, I'm in ztih earrings straight beauty
Are for the price real beautiful
Very cute, like silver. In appearance.
Earrings are beautiful, fully correspond to the description, I'm happy.
Big for me. The quality is excellent! Recommend!!!
Corresponds to the photo but dangerous closures if we cling
Very nice, thank you!
hermoso
Trusted store. Everything OK.
made small
Thank you! Everything matches.
3 копейки
Gorgeous, light and silver-you can not distinguish!
Fast delivery and beautiful product
I got my earrings today and they are beautiful
cool
They are beautiful really very delicate and elegant
Earrings are large and beautiful. We arrived perfectly, thanks to the package. Thank you store for the quality
They're big, but very nice I liked them, just see how the material comes out, but fine
Very stylish things) the buckle is flimsy, for a long time not enough, I think
They're not what k expected but they're fine thanks
very nice
Très belle boucles bien emballées Merci vendeur je recommande
Thanks I have received my order but it's too late other vise I m happy.
jolie
Looks beautiful. Good thing - both sides ornamented. Just the tips of the part that goes through the ear is not well polished, and it’s kind of tearing the ear when I try to put on.
Beautiful
Beautiful as the publication, no need to contact the store
Cute earrings, are not SILVER .. Fancy cute
Loved, excellent material
both of them are gorgeous
Pretty fine earrings. Happy with my purchase. She is very good because light. Received quickly, good packing.
Just like in the picture! Great!
Contente de cet achat pareil que la photo
Very beautiful
I get allergy porke has nikel
Excellent store, very fast shipping and very neat. Very good quality of the product at a very low price. Received in 20 days in Algeria. To recommend without hesitation as a seller.
Lovely earrings earrings, I recommend, same as the photo, I love them beaucoups, received quickly, thanks
jolis
J'❤️ Do with sharpness and precision. Good clasp.
I loved the Hoops super fast he sent
Nice details, delicate, solid
i love my earrings, aren't too big or too small, just the perfect size for me. also are not heavy , i was worried about it but are light. the design is the same in both size. arrived on time. very nice product for the price. store recommended
Cool earrings. Large, in the ears is convenient, but heavy. I liked that the patterns are not just painted, but as if knocked out. The Buckle, however, is not very comfortable, but such exactly "accidentally" will not unzip. To buy I recommend) it will be very cool to look with clothes in some Oriental style)
Very, very pretty. They're bigger than they look in the picture. They look great.
I recommend it is identical to the image, they are light arrived in 18 days
No se demoro nada en llegar, super rápido el despacho, los aros son muy bonitos igual a la imagen
Bin sehr zufrieden. :-)
Just super not small beautiful and price class
Эффектные серьги, супер быстрая тодоставка, спасибо продавцу.
Perfect thank you
Heinous
They look beautiful. My wife said lungs. But I remained in a misunderstanding how to dress them, as the hook is zdelan in the form of a symbol Omega (left ring, and right hook Dugo 2-3))) How to put them in their ears while the question. Since the hook bend is 5mm.
They are beautiful and quality. A little big yan get here super fast. Very happy
very good, came well packed
Earrings are good, they look rich, but for me they are bigger
Gorgeous. Recommend
Cute arrived in 2 weeks and are good quality for the price
Beautiful, thank you
Beautiful
Bit thinner than I expected
Earrings are beautiful, light, until I put on. They look a little Roma, but I wanted to: D
Very beautiful, large earrings, delivery is very fast
They are very pretty, now it is missing to see whether they are actually silver or ugly as other q items were also supposed to be silver
Good afternoon! I am very happy with the comora they are beautiful! As they look in the picture! I'll buy again. I'm pretty sure. The shipment has been super fast! Good and beautiful!
order received, attractive gift by store in this price
I received my parcel thank you very much store
Very good quality and beautiful.
nice item, good price, quick delivery
Very similar to photo quality price is OK. The size is large
Beautiful! His arrival was in short time and meets description sl 100%.
They are very nice. Medium and got very fast
Hi have arrived very well the products no problem recommended
more beautiful than the picture
Bigger than I expected!!! Very Beautiful!!! I Love!!!!!
pretty
Cute a little heavy look nicely
Thanks
They are the same as in the description, I liked them, they look very well-made, I recommend them.
I love it!
Beautiful earrings, better than I expected in terms of size and material does not bring out hogs on the skin
Very nice.
Quality-worthy! I recommend!
This model is very nice
Cute earrings. I'm uncomfortable putting it in my ear. Relatively heavy, but for me it's normal.
They are big they have a weird closure but when you get used to it it's very easy to kitar and make very happy pacilimos
Earrings are nice. Although they're quite a lot bigger than in the picture. For the most perfect.
Thank you very much)) a little heavy)))
Delivered quickly. Stamping, drawing on both sides
Very cute, beautiful
I find them a little bigger than in the photo but they are very beautiful.
Beautiful and. Very happy
Great earrings, thank you
Beautiful, double-sided, large enough
Arrived in less than a month Canary and are Precious.
How in photography He arrived fast and in good condition Thanks to the store
Beautiful earrings, correspond to the description. Thanks store
They are beautiful and great as I like them, thank you!☺️