Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved, excellent material
both of them are gorgeous
Pretty fine earrings. Happy with my purchase. She is very good because light. Received quickly, good packing.
Just like in the picture! Great!
Contente de cet achat pareil que la photo
Very beautiful
I get allergy porke has nikel
Excellent store, very fast shipping and very neat. Very good quality of the product at a very low price. Received in 20 days in Algeria. To recommend without hesitation as a seller.
Lovely earrings earrings, I recommend, same as the photo, I love them beaucoups, received quickly, thanks
jolis
J'❤️ Do with sharpness and precision. Good clasp.
I loved the Hoops super fast he sent
Nice details, delicate, solid
i love my earrings, aren't too big or too small, just the perfect size for me. also are not heavy , i was worried about it but are light. the design is the same in both size. arrived on time. very nice product for the price. store recommended
Cool earrings. Large, in the ears is convenient, but heavy. I liked that the patterns are not just painted, but as if knocked out. The Buckle, however, is not very comfortable, but such exactly "accidentally" will not unzip. To buy I recommend) it will be very cool to look with clothes in some Oriental style)
Very, very pretty. They're bigger than they look in the picture. They look great.
I recommend it is identical to the image, they are light arrived in 18 days
No se demoro nada en llegar, super rápido el despacho, los aros son muy bonitos igual a la imagen
Bin sehr zufrieden. :-)
Just super not small beautiful and price class
Эффектные серьги, супер быстрая тодоставка, спасибо продавцу.
Perfect thank you
Heinous
They look beautiful. My wife said lungs. But I remained in a misunderstanding how to dress them, as the hook is zdelan in the form of a symbol Omega (left ring, and right hook Dugo 2-3))) How to put them in their ears while the question. Since the hook bend is 5mm.
They are beautiful and quality. A little big yan get here super fast. Very happy