Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch fabulous
Reçu rapidement, elle est magnifique. Je l'adore
muito bom e lindo
Montre identique à celle de la photo, la matière est de qualité.
Produit confirme décrit par le vendeur. Très top!
Aimé ma montre a été comme JE imaginé comme dans l'image suis acheter à nouveau une autre couleur.
Beautiful watches and responsive store Thank you for the speed of delivery I recommend dealing with the quality of his goods
Conforme à la description. Bien emballé et, pour une fois, vite livré en venant de la Chine!
Très belle montre!
I'm shocked))! In a good way, the watch is cool heavy, the quality is super something on my surprise very unexpected, words no they are just a class)) thanks to the store, I advise everyone such a courier!!!
Très belle. Grande qualité. Envior rapide
Muy beautiful excellent condition
Belle montre. Semble résistant et précis. Le réglage de la fermeture du bracelet est un peu dur et nécessite un effort plus important pour être verrouillé, mais il devient assez ferme après ajustement. J'ai donné un cadeau à ma femme, qui l'aimait.
Envoie rapide.... merci
La montre est belle, à la mode, conforme à la description. Je suis très satisfait. Livraison rapide en allemagne, commandé le 30 décembre, reçu le 7 janvier. Merci au vendeur.
Nice watch! Massive, heavy enough... But look very expensive) Delivery fast)
Belle montre. J'ai vraiment aimé.
Cool, luxury watches. Thank you. Came quickly, in a box, with a screwdriver, a napkin
Excellent quality arrived very fast and well packed
El producto llegó muy bien, de una gran calidad bien empaquetado, muy buena compra
The goods are according to the description, fast delivery
Very good quality
Super
The watch is really the same as in the photo. Neatly packed in a box, all elements under a protective film. The battery is included. It looks neat and stylish when worn on the hand. I'll add a review after socks. Thank you store.
Purchase, exceeding all expectations. I ordered a watch for a gift and is absolutely enchanted by the brand's policy, from the quality of the product and packaging to the level of service (the parcel is delivered in a short time by The Courier), everything is fine. The watch is protected and looks the same as in the picture, in case you need to buy a watch again, undoubtedly, I will address this store. Thank you for your work!
Très satisfait très premier prix ....
J'adore la montre qui fonctionne parfaitement et sans aucun dommage sur l'emballage ou le prothèse
The parcel arrived in a week. iML delivered by courier to the doors.
C'est la deuxième fois que je commande à ce vendeur. C'est la deuxième fois que c'est absolument Parfait.
Everything corresponds to the description. Large, heavy, stylish, beautiful watches. Thank you store.
Everything is fine!!! Fast in 2 weeks!
Le pointeur des minutes est venu en touchant le pointeur des secondes, je vais devoir le réparer avant l'utilisation.
J'aime la montre, elle a un bon design et la finition
Ótimo
Montre absolument, comme dans la description. Très belle! Recommander!
Hodinky přišly za tři tśdny děkuji, krásné
Bonne montre joliment emballé dans une boîte est mince sur vidéo
It looks great he is really beautiful beautiful watch
Mauvaise qualité
Très satisfait de l'achat. La boîte contient une serviette pour essuyer le verre, un tournevis pour ajuster la sangle. La sangle elle-même est recouverte d'un ruban de protection. Tout est très bien emballé. Merci au vendeur.
Beautiful, quality, in a box and with a battery
Watch Super!!!! Look luxurious and expensive! Thank you store. Shipping fast.
Le cadran un peu grand de diamètre, un peu lourd, mais beau.
Excellent vendeur, complet, RESPONSABLE et rapide. Merci.
Watch as the photo well pack well received a month of delivery satisfied gorgeous watch شكرااا
Belle montre
Très beau
Lovely, very good watch. I recommend it to everyone. It encouraged Me the day. Thanks for taking care of all the details.
I love it. It is such that
article conforme à photo. c'est pour cadeau. il plaira.
Livraison rapide
Yesterday ordered, and today came. Surprised. Thank you so much.
Les montres sont bonnes, mais je pensais qu'elles seraient plus fines et plus légères. Ma femme est satisfaite. Merci au vendeur!
le diamètre m'a surpris beaucoup plus grand que ce que je m'attendais...
Tout a été reçu en excellent état! Vendeur recommandé
Livraison depuis la chine ok venez en malaisie.. Le service de messagerie est très lent
Excellent
Excellent Produit parfait très exacte comme décrit.
Just a beautiful word, it's been my best purchase at Ali Express the packaging is lovely and wine in perfect condition 10/10
Parfait. Arrivé dans les délais belle montre
Très très belle et à temps.
Tout va bien... j'adore❤️... Merci
beautiful!!!
Tout va bien merci!
All is well, but I had to take one style of others in stock was not.
La livraison à la région de saratov a pris 27 jours. Les montres sont très belles et de haute qualité. Ce n'est pas la première fois que je prends cette entreprise, elle se porte bien, elle ne coupe pas.
Vraiment sympa... J'ai fait un cadeau, simple mais très apprécié!
Belle montre, c'est la 2 ème que j'achète. Livraison rapide.❤️
JE l'aime. Merci
Belle montre. En poids, un homme serait plus proche, lourd. L'emballage est cadeau, gentil.
Belle montre. Mes clients aimé.
Semble très bien et riche!
Très très beau. C'est vrai, il est plus épais que sur la photo du site.
It's very nice. Bigger than I expected and looks really good
Fast delivery, everything is super) Thanks!)) I advise
The watch is good. For my hand, they are big and does not look very nice.
Watch is lovely, nicely packed. Quickly Reached-ca 15 days. Recommend
Super super super!!!
One of Ali's fastest deliveries. The courier delivered one day after the order, and ordered in the evening, and the courier arrived in the day in the morning. In 36 hours, in short. In the kit a screwdriver for adjusting the belt, a cloth for wiping and an English instruction, which is in principle not needed. The watch looks very worthy. More expensive than the money that is given for them. Three times at least. I recommend definitely both the watch and the store.
Très bonne qualité et belle❤
Tout va bien! Livraison de balle! Sangle en métal, le bouchon est problématique, au début, et donc tout le feu! Merci au vendeur, tout va bien!
Very nice the presents
I love it
Ce est belle! Grande et belle horloge. Absolument incroyable. Tout est parfait. Je Vous remercie beaucoup pour le vraiment bonne qualité et prix!
It is a nice watch, has a better looking than I expected ! good value for the money ! comes in a nice black box. It is well packed too. I recommend !
ممتازه
Delivered by courier to the house. Packed qualitatively, the clock is beautiful. I have not yet looked, work or not. I will add later
The watch is fully in line with the description. came in a box. well packed. the bracelet was too big, but it is easily adjustable. so, for hours it is happy.
Super nice watch, pretty heavy. Well packaged
Adorable j'en suis assez content merci
Like the watch. Beautiful great quality. Arrived well ahead of time. Super recommend. Thank you.
Excellent watches, look nice! The only drawback, they are not as thin as in the photo!
The watch is super. Delivery by courier. Very fast. Seller recommend.
Thank you from the bottom of my heart. You deserve the best compliments, both as a store and as a store. This is your third purchase
Very good and fast
Très belle montre livrée rapidement. Bravo et merci.
Ne vaut pas l'argent
Très belle montre
Look nice
Montre fantastique et la qualité est parfaite pour un prix aussi bas, la couleur est géniale. J'en suis super satisfaite et je recommanderai vivement cette montre à tout le monde. Le vendeur reçoit de moi 100 étoiles bien mérité. Merci beaucoup pour la livraison super rapide.
Spécial très beau Merci beaucoup
even nicer than expected, already had 1 person liking it, would definitely if they did another colour, like green or red, recommend store
OK
Merci j'ai reçu la montre aujourd'hui.
L'ensemble est complet, il y a même un tournevis. Ils grincent. Ma femme est contente.
Beautiful, I liked)))
Satisfaction
Beautiful! Such a description, I loved it! Fast Delivery
Everything is super, the watch came as in the picture. Seller recommend.
La montre est magnifique. J'ai eu un peu de travail p frapper l'heure pq le pointeur ne fonctionnait pas. Mais ça a marché et il est très beau.
Très agréable et rapide bien soigné Shiping!
Merci magni6
Très bon
Un peu surprise par la taille (plus grosse que je le pensais) et plus épaisse La photo est trompeuse Mieux lire les indications fournies (taille et épaisseur)
Доставка из России всего 4 дня!!! Часы в фирменной коробке, дополнительно обклеены пленкой. В комплекте фирменная тряпочка, инструкция и гарантия. Расцветка мне понравилась синяя. Степень водостойкости: 3 Бар, механизм кварцевый. Диаметр циферблата: 40mm. толщина 7 мм. Корпус и ремешок часов в черном цвете. Выполнены из нержавеющей стали. Длина ремешка: 23.5cm, ширина 2 см. Тип застежки: застежка крючок, регулируется под любую руку. Застежка закрывается плотно, сама не растегивается.
It's about Israel within 15 days
Montre femme de qualité et finition impeccable ma femme a adoré le cadeau.
Parfait-très belle montre et de bonne qualité
Bonne montre
The clock is great. Beautiful, neat. Packing quality, all in film, the strap is easily shortened. The order came very quickly, in Voronezh in 12 days. I definitely recommend the store. with the seller did not communicate, there was no need.
Beautiful watch, arrived very well packed. Luxurious. Arrived very fast, am very satisfied.
Magnifique
La montre est jolie cependant l'épaisseur de la montre est trop épaisse. Pas bien adapté à mon petit poignet. J'ai acheté celui-ci car je pensais que sur la base de la photo il était fin.
Very nice watch. Not disappointed according to the photo and description. Adjustable wrist strap. I recommend
Wkwgabte religieux et très beau!
The delivery was longer than stated, but not critical-for a couple of days. The clock is normal. Quality is not bad. In the set, a screwdriver and a box. Everything corresponds to the description. The store quickly sent the order. Bought for 1100
The order was received in a month. The watch is beautiful, only very large. I did not communicate with the store.
La montre est très belle! Massive, belle Emballage. Le bracelet est réglable en longueur. Très satisfait!
Watch Super, work, see how it will be, look cool, thank you to the store, very satisfied
Super!!!
très contente, belle montre, bien emballée. merci
Super Watch. Worth was wait
La commande a été reçue à temps. La montre n'est pas mince, comme sur les photos, mais elle a l'air élégante. Commandé pour ma femme-elle a adoré. Bien emballé. Vendeur recommandé
Очень довольна покупкой. Часы красивые, полностью соответствуют фото. Пришли в фирменной коробочке с паспортом и маленькой отверткой. Все, как на видео. Единственное, что они не ультратонкие и даже не тонкие, как говорится в описании, а обычной толщины. Спасибо продавцу за прекрасный сервис. Пришли очень быстро в Испанию, в течение 9 дней. Рекомендую этот магазин и обязательно буду заказывать что-нибудь еще.
Oooochen cool watch! Come quickly. Thank you!!!
Ačiū! Laikrodis realiai. .. Dar gražesnis!
Une belle montre, livrée très rapidement. J'adore
Hello it is very well received but I am really very disappointed this is extra flat watch fortunately I did not order 2 colors short it is bought on the sites I would have fallen on worse good day
Very nice watch, like Sie my Lady.
A Beauty of a Watch & work’s Great + bin Fast at my Home < Thank YOU for this TOP WATCH
Lovely watch, Recommend, very fast delivery
Finally got here all the way to Australia. Came very secure in a box also containing instructions, screwdriver, polishing cloth and sponge protection for the watch as well as plastic on the band. WOW, It's a heavy watch perfect in every way. As for adjusting for wrist, both my husband and I could have used an Engineering Degree to master the adjustment. Much later we figured it out. Good job.
Montre parfaite... j'ai adoré, de bonne qualité, elle était parfaite. .. Arrivé en 30 jours! Je le recommande.
Very nice watch. Recommend.
The watch is super.
Class!!! Very good watches, beautiful! And the delivery is just super fast!!
Very stylish, beautiful, elegant watches! I'm delighted!!! Recommend!!
Grand vendeur livraison rapide bonne articles merci
Excellent
this watch is super pretty!! I like it so much. Fit on my hand so well even though my hand is quite small. Thank you store. Good product quality and also fast delivery!
Thank you store !! Fast delivery. Super nice watch. Will repeat again.
Tout va bien
Très beau, a un fond magnifique, arrivé en bon état et en temps.
Arrivé rapidement
Excellent
Nous attendons avec impatience la performance à long terme d'un miroir avec un miroir
Three three good
Часы получил сегодня.Часы супер, моя жена в восторге.Продавцу 5+++
perfect!! came fast looks great!!!
Conforme à la description