Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait-très belle montre et de bonne qualité
Bonne montre
The clock is great. Beautiful, neat. Packing quality, all in film, the strap is easily shortened. The order came very quickly, in Voronezh in 12 days. I definitely recommend the store. with the seller did not communicate, there was no need.
Beautiful watch, arrived very well packed. Luxurious. Arrived very fast, am very satisfied.
Magnifique
La montre est jolie cependant l'épaisseur de la montre est trop épaisse. Pas bien adapté à mon petit poignet. J'ai acheté celui-ci car je pensais que sur la base de la photo il était fin.
Very nice watch. Not disappointed according to the photo and description. Adjustable wrist strap. I recommend
Wkwgabte religieux et très beau!
The delivery was longer than stated, but not critical-for a couple of days. The clock is normal. Quality is not bad. In the set, a screwdriver and a box. Everything corresponds to the description. The store quickly sent the order. Bought for 1100
The order was received in a month. The watch is beautiful, only very large. I did not communicate with the store.
La montre est très belle! Massive, belle Emballage. Le bracelet est réglable en longueur. Très satisfait!
Watch Super, work, see how it will be, look cool, thank you to the store, very satisfied
Super!!!
très contente, belle montre, bien emballée. merci
Super Watch. Worth was wait
La commande a été reçue à temps. La montre n'est pas mince, comme sur les photos, mais elle a l'air élégante. Commandé pour ma femme-elle a adoré. Bien emballé. Vendeur recommandé
Очень довольна покупкой. Часы красивые, полностью соответствуют фото. Пришли в фирменной коробочке с паспортом и маленькой отверткой. Все, как на видео. Единственное, что они не ультратонкие и даже не тонкие, как говорится в описании, а обычной толщины. Спасибо продавцу за прекрасный сервис. Пришли очень быстро в Испанию, в течение 9 дней. Рекомендую этот магазин и обязательно буду заказывать что-нибудь еще.
Oooochen cool watch! Come quickly. Thank you!!!
Ačiū! Laikrodis realiai. .. Dar gražesnis!
Une belle montre, livrée très rapidement. J'adore
Hello it is very well received but I am really very disappointed this is extra flat watch fortunately I did not order 2 colors short it is bought on the sites I would have fallen on worse good day
Very nice watch, like Sie my Lady.
A Beauty of a Watch & work’s Great + bin Fast at my Home < Thank YOU for this TOP WATCH
Lovely watch, Recommend, very fast delivery
Finally got here all the way to Australia. Came very secure in a box also containing instructions, screwdriver, polishing cloth and sponge protection for the watch as well as plastic on the band. WOW, It's a heavy watch perfect in every way. As for adjusting for wrist, both my husband and I could have used an Engineering Degree to master the adjustment. Much later we figured it out. Good job.