Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Beautiful and great workmanship
Very nice. Conform to the picture
Always buy these watches
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
The store offers the cheapest price for . awesome deal!
super
Beautiful watch like spent time arrive but tou satisfied well packed congratulations to the store
The watch is very good, heavy. Buy will not regret.
boa
Very beautiful watch. I bought them for my sisters. They look gorgeous. I’m so happy to buy them. Thank you Miss Fox for the beautiful watches
It's okay.
I received the watch, I'm very happy. The item exactly matches the description given by the store and is of good quality. It is exactly the same color as seen in the published images, it is elegant I think it is an excellent purchase. I recommend the purchase. Thanks
Clock. recommend.
love it
I was expecting something bigger than what i got...thougj,its fine
thanks for completing my order
Very nice watch arrived quickly thank you store it's nice of you
perfect
Great Seller with Good Goods
thank you for this whatsh
Thank you product more wonderful explicitly this second time you buy from your store اوصي hereby الباىع I received in as little as of 20 day for Morocco
Seller shipped fast and item arrived in 25 days. Watch is beautiful but lighter and smaller than I expected, I hope it lasts, I will leave additional feedback after use
Well reçu
The clock arrived in 17 days. Delivery speed is satisfied. The watch came in a navel, without a box. The bracelet is not inserted completely, so I removed the star. The bracelet itself is bigger, I'll try to remove the links. In general, the clock is cute. A little upset about the bracelet. But let's see how we can fix it. The store put a bracelet as a gift. Thank you!
Excellent and fast
Loved everything about it great stuff
The watch is consistent. Although I do not have the means to check that it is a plating with a real 18-carat gold. By cons, the small bracelet that accompanies it is not that of the photo. The one I received looks like an iron line, with a kind of knot as a pattern instead of a pretty little heart. Too bad.
Good watch. Arrived quickly. I recommend the store
Ok
Received in good condition. I recommend
часы соответствуют описанию!! доставили быстро,к часам продавец положил подарок браслет спасибо ему огромное!!! очень доволен магазином !! рекомендую всем этот магазин,продавец хорошии, и честный!!
beautiful watch, love it.Thank you.
The wristwatch is very beautiful and elegant. It came a little closer than I thought, but it looks beautiful and elegant. Communication with the store is excellent. Within four days, I repurchased and sent it as a gift for the correct address., The wristwatch comes without an attic but the seller wrapped it well in the pneumatic plastic and arrived without damage, which received the gift happy, and arrived in Algeria within a month and four days, considering, but I don't blame anyone for this. Because the amount is very low, thank you to the seller and I will buy again from this store. It is the owner because the store and its owner raqian Aghar
Wow so beautiful and fast shipping ! I am so happy with my purchase thank my friend .
Thank for yours friend arrived dial full
Top top libraison after one week I'm satisfied
good watches but without box
Mega fast delivery!!!
Great quality, recommend!
The product is very beautiful
The order was received in 32 days. The item as described by the store. Thank
excellent
As in the photo, it corresponds! I thought about the dimensions a little more, a little bit not mine! I love it more) the quality is good!
excelente calidad llego muy rápido...muchas gracias
Good quality, we recommend this supplier
Beautiful, thank you to the store. I did not communicate with the seller, there was no reason. Sent the order quickly.
Good product like me thanks
Really nice and elegant watch. I hope it won't peel
Very nice watch. I recommend
I had already purchased time fa' please watch this buyer and I found it well, the item is very beautiful. It works great. I decided then to buy please other color gold. I have received quickly together with a free gift. Recommend the purchase.
arrived in time thanks store
Very beautiful wristwatch. I hope it doesn't fade
It is a wonderful watch so beautiful exactly like the picture and thank you for the bracelet beautiful gift.
Wonderful watch identical to the advertised watch I recommend thank you
Nice piece..
The bracelet is very beautiful, watch works-all the best
Great purchase
Nice product, like it.
Lovely watch
looks good but not properly pack and secured. Maybe because it shipped from China.
Good product, I like it thanks.
Bonito e elegante
Is very beautiful and very fast!!! Come with a small gift. Adoreiiii!
is cool. you won't be disappointed!
so beautiful and good quality,my 4th time of buying from this store,thanks for the fast delivery,I will post pics later
I didn't receive the item and the store refunded me. Thanks
fantastic and lovely
Dwmorou but arrived. Were 70 days standby. Buy the watch Festival 11.11. The watch is like the description and works perfectly.
Product faithful to the description, date of order: 30/12, date of receipt: 04/02. The packaging was not extra.
It’s nice and the delivery is fast enough
All very well. Perferto.
Just a beautiful
good
the delivery was within time promised. though not what I anticipated because I wanted a male wristwatch.
Even better than in the photo, I really liked
The product arrives in 32 days and receives it as it is and is not open. Thanks to the store
رووووعه
Beautiful watch and came as I expected I recommend.
Yesterday I have received this order in a good condition.Thanks
The watch is very beautiful. As described. Works perfectly. Excellent value.
Exactly as the picture!!! Is the second time buyer to the store!!!! Very quality nice as always!!! Highly recommend it and you can buy without afraid!!! Many thanks seller
it is a good watch, super fast delivery!. The dial looks a bit paper-ish , i think it could look more expensive. I expected the name or logo on the buckle. Overall good watch. If it maintained the gold color, i will buy more from the store
Top too…
wow, this product came less than a month, I am happy and satisfied with this product
I am very satisfied מהשעון though שהחלפתי the הבטריה
It's more beautiful in the hand than in the photo. And very good quality. Fully recommended
Very nice. As in the picture. I recommend this store
Love the watch I recommend saler
Wow I liked it
The watch looks very good. From the picture is not different. Let's see how they will appear in use.
Товар получила, без футляра. есть скол на стекле
Excellent quality and luster
Somehow as described
Bonjour, Très bon article. Cordialement
Hello, Very good article. Cordially
thanks a million ❤
Watch very beautiful free blisteringly fast the board atutti
تجنن ححيل رهيبه
Beautiful watches, very feminine. came already with a battery. Bonus yellow bracelet girl. Nice. thank you very much to the store, I will still order.
Nice and friendly customer service. Thank you.
Very good products Thank you
Top to who want resell top
very nice looks expensive and nice quality
Watches are very beautiful, is the second time I buy not regret. Still comes the bracelets gift❤
item received in good condition and came with a gift as usual thanks to store arrived under 3 weeks
produits conformes comme la description
merci
In the next comment, I will show you the photos. I have a very nice watch with a nice shine, worth buying.... Delivery time is 26 days for Algeria
Nice
Well
The watch came exactly after 2 weeks, as a gift bracelet, under the color of the watch, thanks to the store, I recommend
Very nice watch product arrived quickly and intact only 15 days I thank the store and I recommend it for you
I put it in the box very nice quality material thank you for the gift. He arrived in Turkey in 14 days.
Good quality beautiful big shape excellent fast shipping Thank you store.
Nice same as in photo or more, very good quality, thanks store for gift bracelet, very reliable seller
comme sur la photo. livraison rapide
Cute watch for the summer. But keep in mind that they are small, not like in the photo of the store (there is increased several times) малюсенькие-премалюсенькие strasiki. The dial is not white, but gray. As a gift put a bracelet. Thank you. Came about 2,5 weeks before Samara.
Received with thanks. Very beautiful.
pretty watch. love it
Looked very larger images and should come with box
ممتاز جدا انصح بااشراء
ساعة جميلة
Beautiful and polished
ok good saler ,thx...
I recommend this vendor, very fast shipping and good product quality
Cool Watch. The bracelet approached immediately in size. They look very presentable. Recommend.
Well reçue
like this purchase.
It's perfect thank you to the store
Very beautiful and attractive
Fast Delivery