Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store offers the cheapest price for . awesome deal!
super
Beautiful watch like spent time arrive but tou satisfied well packed congratulations to the store
The watch is very good, heavy. Buy will not regret.
boa
Very beautiful watch. I bought them for my sisters. They look gorgeous. I’m so happy to buy them. Thank you Miss Fox for the beautiful watches
It's okay.
I received the watch, I'm very happy. The item exactly matches the description given by the store and is of good quality. It is exactly the same color as seen in the published images, it is elegant I think it is an excellent purchase. I recommend the purchase. Thanks
Clock. recommend.
love it
I was expecting something bigger than what i got...thougj,its fine
thanks for completing my order
Very nice watch arrived quickly thank you store it's nice of you
perfect
Great Seller with Good Goods
thank you for this whatsh
Thank you product more wonderful explicitly this second time you buy from your store اوصي hereby الباىع I received in as little as of 20 day for Morocco
Seller shipped fast and item arrived in 25 days. Watch is beautiful but lighter and smaller than I expected, I hope it lasts, I will leave additional feedback after use
Well reçu
The clock arrived in 17 days. Delivery speed is satisfied. The watch came in a navel, without a box. The bracelet is not inserted completely, so I removed the star. The bracelet itself is bigger, I'll try to remove the links. In general, the clock is cute. A little upset about the bracelet. But let's see how we can fix it. The store put a bracelet as a gift. Thank you!
Excellent and fast
Loved everything about it great stuff
The watch is consistent. Although I do not have the means to check that it is a plating with a real 18-carat gold. By cons, the small bracelet that accompanies it is not that of the photo. The one I received looks like an iron line, with a kind of knot as a pattern instead of a pretty little heart. Too bad.
Good watch. Arrived quickly. I recommend the store
Ok