Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come quickly. Soft, good. But not very big... The photo seems more
Arrived early, in very good condition, did not arrive damaged, wooden handle, small but very comfortable and practical
I love them
Excellent quality and at a very good price, it takes me 22 days to arrive which is wonderful and I'm in love with these brushes
Beautiful
Super soft
Good
Thank you.
brochas suaves y bonitas. tienen un olor extraño fuerte y son pequeñas. llegaron bien empaquetadas y dentro del tiempo estipulado. recomiendo el vendedor.
Not the same as the picture but pretty same for its price. Almost two months to reach Uruguay
Very nice, normal size, very soft and manageable synthetic hair for makeup. Very good quality and above all, for that price. 100% recommended
Never received
Slightly rigid brushes but very Police)
Nice brushes. In the photo after the first wash-a little bit of pile, no problem. Apply well, extinguish the shadows, too, norms. For their money very much. Delivery fast
very pleased with the product
Perfect Hair-good soft
Very nice feel pędzelki, soft
The paint of one brush got scratched but the rest is good
Very good quality, super brushes, recommend
I got super fast the brushes, they're very good quality for their price, just like they're in the pictures.
They are very soft and work very well with them, small and light. I loved them.
bristles feels soft. shipping was quite slow. Will give another feedback when I use it
It came quickly, everything is well sealed and each brush in a separate bag. Thank you store.
Очень красивые и удобные кисти! Я очень довольна!
The order came very quickly, packed well. Good quality tassels. Seller and recommend
wszystko w porządku .pędzle są ok
Really top, sweet a very good choice
Thanks. Good store. Good product
conforme à la description !! merci
Product as seen in the photo, the size is comfortable and are soft to the touch
Loved… Are beautiful!! Found very soft, are not great but to me it's great!! About the delivery, took quite… Ordered day 10 Nov and arrived on 3 Jan .. But otherwise it's great!
I like the product very much, I arrive within the stipulated time.
I have bought 2 times these products, the brushes are very soft and I love them. The store has always been very kind and willing to solve any problems. The product is shipped fast, the bad is management in Chile post, you just have to be patient and fed up with Chile Post Office
Good value
Great quality
Brushes good. Recommended to wash only the שיערות brush ולהיזהר on the הורוד and wash gently because it can for destruction came a little damaged
identiques
A good set of brushes, pile does not climb
Brushes synthetic flat
All as in the photo Delivery fast
dommage je ne les voyais pas petit comme ça
Received
super
Good product, I demand more than due, but because of the situation that is being lived, it is understandable
Excelent product, arrives fast
Muy suaves y hermosas, tal cual la descripción se demoro más o menos 1 mes y medio en llegar a colombia
All as in the photo. Brushes are steep, quality. The price fully corresponds to the quality
Good quality price
I loved them, beautiful fuzzy brushes to make cuts, very good and I recommend
Perfect, it's the fourth time I buy them and they're very soft, some drop their bristles a little, I recommend the store
Brushes are beautiful, in work did not check, but well filled and soft.
It's fine. Make up for this brushes it's wery good.
Perfect even if a little small in size
Good brushes, very soft. I'm happy) the only thing I did not expect was that the handles will be pink)
They're smaller than they look. Soft. They just do their job.
Buenas
Ok........... M................................................................................................................................................................................................................................................................................................................................................................................................................................................
The product matches the description. Good value for money
Ačiū gavau per beveik 3 Menesius
I don't know where to start. The store is just a weasel, helped with the force majeure caused by the wrong address. Sent the next day. In Kaliningrad, the brushes came in 13 days!! I'm delighted, in words not to describe. This is the first seller to go to the delivery. I'll order more. And now about the product itself. I first see such short brushes, the master with the experience will be unusual to use them, but the beginner is the most. Pleased with the tight padding, the pile does not fall out and holds tight. But the shapes are strange, many repeated
Very good brushes, for the price Soft, tough hair. Does not boot waste
great, nice brush. Vibrant colours.
Looks good brushes. Haven't used yet Came fast
They took a long time to get there, but they finally did. They're very nice and soft, the only bad thing is waiting time
On the viglade, it is stale, without smell, do not sit pile. Recommend)))
Chic brushes. Delivery is very fast. Recommend!
Brushes Sie seem very mięciutkie, not yet tested but look for a very solid. I am with them very satisfied. Processing time is 3 miesiace with shipping to Poland.
The product is as described, only delayed delivery.
Small but great. Perfect for travel
Nickel you can go
Took almost 90 days to arrive, but the product is as described
At first sight, look nice
Bon produit
We came very quickly. Well stuffed, pleasant to the touch
Bonitas
Brushes came earlier than it was written, not bad, soft, but thought that they would be longer
I am totally satisfied with the brushes. They arrived plasticized. The hair is very soft and the size of the brush is great! I recommend!
Excellent product, very good quality
bom
They're cute but they look low quality
Excellent brushes, before the MSC went less than a month
Problème de livraison mais le vendeur a su régler la situation
Perfect very soft
Parfait
For such an amount of brushes are good, pile does not climb, soft
Towar zgodny z opisem, polecam:)
me encantaron las brochas , son únicas y muy lindas
Much smaller than I expected.
The brushes are slightly smaller than I expected, but still good.
Good quality, brushes are pretty small but they do the job very nicely.
Do the job
Brushes are good, artificial. Come quickly.
Very soft! I loved them :)
Some brushes are different from the photo. They are soft and come each in their individual sachet so they are not crooked or furry, positive point. They come in handy if you get a lot of makeup on your eyes to have a spare and such.
Pretty color
They’re perfect
They're smaller than I thought.
I love them, the quality of the diffuser brushes is very good
Nice. They're very light. Size acceptable. A little stiff but soft. You can perfectly work with them. A very complete game
I received the wrong color
Goods consistent with the description. Dluga shipment
Es un poco demorado, pero vale la pena la espera, en el gráfico de seguimiento no me apareció que ya estaba cerca a mi casa. El producto llegó en buen estado, me encantó.