Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come quickly. Soft, good. But not very big... The photo seems more
Arrived early, in very good condition, did not arrive damaged, wooden handle, small but very comfortable and practical
I love them
Excellent quality and at a very good price, it takes me 22 days to arrive which is wonderful and I'm in love with these brushes
Beautiful
Super soft
Good
Thank you.
brochas suaves y bonitas. tienen un olor extraño fuerte y son pequeñas. llegaron bien empaquetadas y dentro del tiempo estipulado. recomiendo el vendedor.
Not the same as the picture but pretty same for its price. Almost two months to reach Uruguay
Very nice, normal size, very soft and manageable synthetic hair for makeup. Very good quality and above all, for that price. 100% recommended
Never received
Slightly rigid brushes but very Police)
Nice brushes. In the photo after the first wash-a little bit of pile, no problem. Apply well, extinguish the shadows, too, norms. For their money very much. Delivery fast
very pleased with the product
Perfect Hair-good soft
Very nice feel pędzelki, soft
The paint of one brush got scratched but the rest is good
Very good quality, super brushes, recommend
I got super fast the brushes, they're very good quality for their price, just like they're in the pictures.
They are very soft and work very well with them, small and light. I loved them.
bristles feels soft. shipping was quite slow. Will give another feedback when I use it
It came quickly, everything is well sealed and each brush in a separate bag. Thank you store.
Очень красивые и удобные кисти! Я очень довольна!
The order came very quickly, packed well. Good quality tassels. Seller and recommend