Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality price
I loved them, beautiful fuzzy brushes to make cuts, very good and I recommend
Perfect, it's the fourth time I buy them and they're very soft, some drop their bristles a little, I recommend the store
Brushes are beautiful, in work did not check, but well filled and soft.
It's fine. Make up for this brushes it's wery good.
Perfect even if a little small in size
Good brushes, very soft. I'm happy) the only thing I did not expect was that the handles will be pink)
They're smaller than they look. Soft. They just do their job.
Buenas
Ok........... M................................................................................................................................................................................................................................................................................................................................................................................................................................................
The product matches the description. Good value for money
Ačiū gavau per beveik 3 Menesius
I don't know where to start. The store is just a weasel, helped with the force majeure caused by the wrong address. Sent the next day. In Kaliningrad, the brushes came in 13 days!! I'm delighted, in words not to describe. This is the first seller to go to the delivery. I'll order more. And now about the product itself. I first see such short brushes, the master with the experience will be unusual to use them, but the beginner is the most. Pleased with the tight padding, the pile does not fall out and holds tight. But the shapes are strange, many repeated
Very good brushes, for the price Soft, tough hair. Does not boot waste
great, nice brush. Vibrant colours.
Looks good brushes. Haven't used yet Came fast
They took a long time to get there, but they finally did. They're very nice and soft, the only bad thing is waiting time
On the viglade, it is stale, without smell, do not sit pile. Recommend)))
Chic brushes. Delivery is very fast. Recommend!
Brushes Sie seem very mięciutkie, not yet tested but look for a very solid. I am with them very satisfied. Processing time is 3 miesiace with shipping to Poland.
The product is as described, only delayed delivery.
Small but great. Perfect for travel
Nickel you can go
Took almost 90 days to arrive, but the product is as described
At first sight, look nice