Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Livré en 10 jours... Certainement ma commande la plus rapide... Merci vendeur
Superrr happy with my very pretty ring and goes perfectly meriii to the store
Je suis content de la bague. C'est le même que sur la photo, sans bords tranchants. Confortable au doigt.
La bague a l'air symétrique sur la main, pour un tel prix est très pas mal.
Il est beaucoup plus belle, a été très satisfait de l'achat. Obtenir bien rapide.
Bonne
Belle, bien que la préservation très pauvres
Exactement comme sur la photo. La taille est également exacte, de bonne qualité.
J'ai adoré mais il a changé de couleur et ma peau semble noire sous l'anneau.
Belle et confortable bague
Just over 2 weeks to UK. Well packed. Is Symbol s925 but I have no belief whether it is silver. No harm, for such a price worth buying.
The order came almost a month before the Chelyabinsk region. Everything corresponds to the description and came in size. I recommend the store and the goods definitely
Magnifique
este frumoS dar e mai lat decat ma asteptam si e suflat cu "aur roz" . arata destul de bine pe deget . a sosit dupa 5 saptamani
Livré rapidement, très joli, de qualité! Merci
Joliment fait. J'ai juste du mal à atteindre ma taille.
Very quickly delivered!!! The ring is exactly like in the picture, before that I ordered for gold very much, I wanted silver, I'm just very delighted, thank you store!!!!!!!!
La bague est belle, rouge comme de l'or
Merci
La couleur dorée est arrivée en 3 semaines le deuxième jour, elle est maintenant entièrement argentée. Pour mon 16,5, j'ai commandé la taille 6, je suis venu. Pour ce prix, une bonne bague.
elle est très belle juste beaucoup plus < rose > que sur la photo du site du coup ça fait quand même très breloque... mais sinon elle fait son effet
Malheureusement trop grand commandé, mais ils sont plutôt belle
Merci pour le service de qualité.
Beau, lourd
Très belles bagues sur mesure merci beaucoup à tout l'équipement q rend possible x répondre aux commandes je continuerai à acheter☺️☺️