Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mignon, mince
Excellente qualité, élégant et sophistiqué je le recommande vivement.
Very good quality, very good details, late arrival, but arrived in good condition
The ring is very cute. Of which metal-I do not know, but everything is covered (as I assume) with gilding. How quickly it can get off, I also can not say, but I liked it, especially for such a price (less than 200₽). Sellers-5, delivery-4 +.
exactly as the description, very delicate little ring, lovely
Same as the description very nice looks good or, I don't know how long it will last in good condition
Je ne m'attendais même pas à ce que la bague soit si belle. Je recommande!
Excellente anneau. Allure élégante.
La bague est très belle, elle est allée comme ici, merci beaucoup au vendeur
Je suis très satisfait
Très beau, exactement à la description et rapide
La qualité est bonne, je ne sais pas comment le porter, la taille à mon avis est un peu petite, généralement un peu grande, et ici un peu petit (, pris sur l'index, approché indiscret. 4 cercles à l'intérieur
Bon matériau et très joli, arrivé en parfait état 3 semaines après la commande.
Item arrived as described by store excellent packing product gorgeous. Fast shipment!!! Recommend this seller
Ouaaaaah !!! Vraiment très belle la bague.Merciii.Bonne continuation à vous.
Good ring, the size is the same, without marriage, the quality is good, I do not take it for the first time from this store. Thank you! Recommend!
Très bien :)
La bague ne correspond pas à la taille, pour le russe 18 pour le doigt du milieu, commandé 9, est arrivé plus, il a été grand. C'est tellement mignon.
Maintenant disponible en Arabie Saoudite par Aliexpress Directe et iMile nouvelle compagnie maritime très mauvais Il faudra environ un mois ou plus pas comme avant max. 10 à 15 jours Avec cette nouvelle Société iMile nous pensent un 100 fois avant nous acheter de AliExpress Pour moi maintenant je acheter seulement les choses pas disponible dans d'autres site pour obtenir plus rapide que par iMile
The ring is great. It was necessary to order a smaller size. I recommend to everyone!!!!!!!!
Correspond tout à fait à la description, je suis ravi, mes attentes ont été satisfaites, super bague, l'échantillon coûte 925, cela a vraiment pris du temps
Well, so-so. Quite thick. Although it looks decent.
Belle bague, je recommande le produit et le vendeur
Comme l'image
Très jolie bague et de bonne qualité