Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tout est super. Super. Je recommande vivement.
Très mignon, il est identique à la photo, mais malheureusement je reste grand
Super bague
Super, beau
Anneau est très belle. Le argent et or indiscernables. Merci, le succès et la prospérité.
Très joli et ne correspond à aucun numéro. Bien que c'est un fantasme, il a une belle forme.
Les marchandises ne sont pas arrivées
I ordered another ring, but I also liked it very much) the size 6-came up on the middle palets-17.
10 * super en un mot qu'il mérite
The ring is beautiful, the pebbles shine, but the golden spraying is very thin. I wear three days, very neatly, I do not drink water, but the spraying is washed. Look at the photo, it's noticeable. I'm sure it'll be gone in three days. Sorry... # Ring # failure buy
Superbe bague
Tout va bien, est arrivé en entier et rapidement.
I order the ring for the second time. While new, beautiful, glitters and glitters, over time, beauty passes, becomes light. The ring is not on a constant toe. It is desirable not to wet in the water. For comparison on photo 3 and 4 two rings, one new, the second month in use. Fast Delivery 2 weeks.
La bague est belle, comme décrit. C'est bien que j'ai réussi à commander avant d'augmenter le prix pour 126r. Arrivé étonnamment rapidement, un peu moins d'un mois. Prêt à attendre tous les 60 jours
Ordered 11.11, provided 27.11. Ring was packed in a string. Beautiful, pretty wide ring, nicely glitters, no deficiencies in cyrkoniach. The product is consistent with the description, very recommend! :)
La bague change de couleur de l'or à l'argent ne démange pas, elle est très mignonne
Inelul arata bine si este exact ac poza, este finut you to ajuns foarte repede
Il a fallu beaucoup de temps pour arriver et la livraison a été confirmée par elle-même, mais elle est arrivée plus tard et malgré le contre-temps, elle a l'air de bon matériel
Beautiful, more beautiful in real life than in photo. Very fast delivery. I highly recommend this store
It came quickly 17 days before Adygey. I did not communicate with the store. The ring is cute, only looks great, although the size approached. It itself is thick (in the photo I think it is visible), well, who likes what. In appearance, it is noticeable that not gold, but for such a price of another and did not wait. In general, the ring is good at its price.
Magnifique. Fabriqué avec qualité. Merci
Super bague. Mais après quelques jours, la partie dorée s'est transformée en argent) pour cette étoile, je vais enlever. Dans l'ensemble, magnifique.
Невероятно красивое кольцо! Как на картинке! Камни не на клею, а лапками держатся. Один в один золото . Продавец отвечает быстро и решает все вопросы сразу. Они у меня были. 10 из 10. Рекомендую.
Sooooo Longtemps Service, 2 mois. UNE deuxième fois. JE l'aime vraiment. Si 5 étoiles produit. Dorure supprimé rapidement, mais vous permet de commander plusieurs pièces. Recommander
Excellent