Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришло быстро, размер в размер. От золота отличается
Très beau modèle/housse droite prix pas cher mis convient tout non inclus
Identique à la photo et de bonne qualité, j'ai beaucoup aimé
СУПЕР! Очень красиво. Очень довольна и качеством,и молниеносной доставкой:30 декабря заказала,12 января уже получила,в общей посылке с заказами от других продавцов! Трек отсслеживался полностью.Рекомендую! ПРОДАВЦУ ЖЕЛАЮ УДАЧИ И БОЛЬШЕ ПРИБЫЛИ,И ПРОЦВЕТАНИЯ МАГАЗИНУ!
Joli.
Arrivé plus vite que prévu-5 jours. Semble bien!
Livraison très rapide. La bague est très belle. Je recommande.
Il est doré rose je ne l'ai pas encore assez utilisé pour dire si c'est cassé ou non. Même si j'ai l'impression qu'il ne sera pas très durable
Le produit est entièrement conforme à la description, le vendeur recommande
Spectaculaire
Super bague! Ce n'est pas la première fois que nous commandons. J'aime beaucoup!
Très bon matériau
хорошая качественная бижутерия,своих денег стоит..отправка быстрая.размер соответствует заявленому,что радует..продавца рекомендую!
Gostei muito e demorou pouco mais de 15 dias. Obrigada ao vendedor.
The quality is very good, it looks much more expensive, the stones are exposed as bruises, and the shine is also trouser (very similar).
Vraiment mignon.!
The ring is just super. It looks like I bought it not for 132 R, but for 1320 R. But unfortunately, I was wrong about the size, took on 60mm "9" more, but you can reduce
Bague très intéressante, bien faite, semble mieux sur les plus gros doigts.
La bague est très belle! J'ai adoré et j'achète toujours dans ce magasin.
Very beautiful ring. Charming combination of white and yellow gold colors. Fast shipping to mailbox. I took the size 7 to the Russian 17th. Many thanks to the store!
Long delivery, but it was worth it. the ring is very beautiful, done neatly. Absolutely not like an jewelry. Pebbles shine like diamonds. Let us see what happens when wear it. 8 size it is like our 18 Product and store recommend.
Très belle bague, mais elle s'est avérée grande. Les tailles sont incompréhensibles
A good ring, the size matches, only gold is more like pink. Delivery in 16 days to Mo.
Très mignon. J'ai aimé la qualité par rapport au prix. Je le donnerai bientôt à ma femme.
Size clearly as ordered, in color as real gold, by weight heavy, even a sample costs 925,