Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived in good condition. The parcel went 2 weeks to my city. Thank you!
It goes impeccable it serves me well put the shoulders back as it should and relieves the back the right posture changes the round back
Top produit
Ybfdo adjustable adult corset fast and correct-like Again
Pieces are not bad, strong, but hoped that the straps will be elastic
Like in this belt work!
Excellent!
Excellent corset, immediately back aligned, gum solid, reliable, son of very satisfied. Thank you very much, and recommend product and store.
Tout va bien, mais la douleur attendue Super!
Bon pour le prix. .. Ceux-ci fonctionnent mais vraiment la qualité n'est pas assez bonne pour une utilisation à long terme .. J'en voudrais une faite avec du néoprène des panneaux beaucoup plus larges au dos et autour de la taille avec un meilleur velcro qui reste ferme. J'ai cherché sur internet et c'est impossible d'en trouver un vraiment bien... Même les plus chers manquent. .. En tout cas merci ça marche toujours OK
In Poltava region came in 18 days, corresponds to the description
Beaucoup mettent 5 * uniquement parce que le produit est arrivé. Mais il y a d'autres critères. Que dire en plus que la marchandise a été livrée. Oui, tout est comme décrit. Mais, je ne dirai pas que ce corset remplit pleinement sa fonction. Lorsque vous vous habillez, vous devez garder votre dos droit, car les boucles qui passent sous les souris tombent simplement dans la peau. En conséquence, il faut s'affaiblir pour faire quelque chose avec les mains. Au final, ça ne dure pas longtemps. Et c'est comme un produit de qualité, mais combien cette maille tient sur les sangles, la question. Peut-être assez pour quelques mois avec une usure intense.
Excellent quality. 5XL fit, height 186, weight 90.
The parcel was received, the corset correspond to the description.
Convient parfaitement
Le corset tient très bien le dos
It is not sewn qualitatively and so completely combed.
Nice corset. Delivered quite quickly. Thank you.
Very good
Excellent corset, everything came up. keeps well. Recommend