Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reçu en 1 jour seulement, fonctionne super bien, je recommande fortement !
I love this product, it has arrived in 3 days, it is very easy to use, leaves hair very soft, smooth without frizz. I recommend it to 100%, now I'll find a bag to keep it.
very fast delivery.Super.
Very cool thing and mega fast delivery!
Not bad as a product it goes very fast deliveries too Thank you
Well received come in advance
Great hair dryer! Really straightening and styling hair. Very convenient to use!
Very satisfied
Parfait ! Est arrivé en 3 jours , fonctionne parfaitement bien, vaut largement ceux de marques,Rien à redire. La qualité est très bonne
Perfect very fast delivery
Item camed very fast in comparence. Works, mayches the description. Haven't used yet.
As described. Works great and delivered very quickly
Au top Merci
Identical to the video, very good product, I have hair very damaged but great result, alone. bemol delivered 5j more than announced but it did not bother me
The item is compliant. I expected more power but he does his job on natural kinky hair with Brazilian straightening
Ok
The hair dryer is normal, but for a very long time
It's fine but I have very curly hair and instead of smoothing it makes me frizzy. I don't recommend for curly hair.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Arrived very quickly in France. I will leave a new opinion because I have not tried it yet.
Delivery three days to St. Petersburg! Thank you!
pas encore essayé mes a l'air très pratique
Impec
According to the description seems to work properly although a little noisy personally I find the brush a little too big fast shipping delivery time (3 jrs) not respected by the fault of the chosen transportation
"Great-great" Ordered on the 16th night and I just got it. It hasn't taken 48 hours to get to Madrid. I 've tried it and I'm delighted with the purchase, it's for a gift. I'm sure I'll order another one for myself.