Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didelis, outlet pučia. Rekomenduoju
Noisy but very good quality
me llego en 24h!! rapidisiimo tiene buena pinta!!
entrega rapida. produto excelente.
Very satisfied. Recommend this shop.
Super fast in two days I was home
Good thing, laid down quickly, at a minimum speed
Reached within 3 days, took as a gift
Perfecto
Very good quality product, immediate delivery I just have to try it.
Wonderful I arrive in 2 days
Now we have to prove the result. Super fast shipping
Super fast shipping, arrived with 2 days. Package in perfect condition. Then I'll try it with wet hair and give my opinion about the dryer, but it seems to be very good at the moment.
Everything is well packed, fast delivery, thank you
Excellent thing, long wanted, thanks for quickly sending. Everything works well, three modes.
Is top! The hair is bright, and very well stretched! Was super fast to arrive! Recommend
I'm coming very fast. I 've tried it and dried it very well, as it sticks only that part of the scalp does not dry so well. I 've dried it faster than with drying r
I'm coming very fast.
Pros:-easy to use, it's very difficult for her to get tangled up hair-the head is pretty big so for those I have lots of hair or long hair they do very well-it leaves quite shine-No -It's low power so it's not good for hair drying and shaping, it has s to have it just wet or dry-it weighs a little so if it has long hair you take a little bit and get tired-you leave hair straight with something volume but you can
livraison très rapide reste qu'a essayé
Super fast and enchanted excellent product, I recommend the store
perfect,thanks
Laibai greit atkeliavo maždaug apie 7D. Man patiko plaukai Po džiovinimo yra-59 švelnus IR gražiai suformuoti. Tikrai rekomenduoju!!
Delighted with the hairdryer brush. It's very powerful and leaves your hair dry and combed. Fast Delivery
Прям супер я даже не ожидала хорошо укладывается