Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really fast
The goods didn't come. The store immediately returned the money.
Arrives very quickly, I have to test on my kinky hair
arrived pretty fast! quality amazing!
Recommended, works super well.
Ordered on January 22, the store sent the next day, the parcel was fully tracked, delivered by courier service 5post, in the nearest to the house on the fifth. The package was packed well, but the box was still a little crumpled. In principle, the hair-brush corresponds to the declared on the site. Turned on-works. Three types of hot air supply. The brush itself is very massive, I do not know if the spouse will cope with it))) I bought it in advance on March 8, so I will find out how this device this device Thank you!
Very accurate description, below pictures Test use were 10 minutes and like the result.
Parfait !
Very satisfied with the goods. The order made 8.02.21, but received 12.02.21. Very quickly delivered to Italy, did not even expect
Product arrived to me in two days! Recommend!
ordered 03.02 and arrived 12.02. fast shipping to Latvia. Receive in Smartpost. well packaging. Not try yet
Thank you store very beautiful very fast you are very kind
Exactly as indicated in the photo, very light. Not tested yet
A wonder. I bought it from Spain and arrived in a 24 h. Very fast. It works great and for the price it has it's really crazy. In time I will reupdate the product behavior.
Everything's fine!
rimborsato
Rapidisimo
Great and on top has come super fast in 4 days or 5, a wonder we go.
For now I just got here, when I try, I'll tell you
I arrive in perfect condition
Хороший фен. Коробка немного помялись, но всё работает. Спасибо продовцу. Пришло очень быстро. Примерно за две с половиной недели.
The order came very quickly, I use it with pleasure
:)
I received my air brush is really a good product good quality the thing very well I chose France + EU to have good quality it heats 220 v240v and 1000w
Très bien
good,very fast shiping!
Top beautiful nothing said thank you bcp
I hesitated for a long time before buying it and I'm delighted, nice result and it makes the hair super soft
Arrived quickly and good quality, works very well on thick hair
Paldies. Piegāde ar kurjeru 7dienu laikā.
Perfect product for smooth arrived fast and well packaged recommend 100%
Very satisfied. Arrived in 3 days as indicated and well packed in its box. I tested the brush and it's perfect. No need to contact the store
Big blowing brush. Nice to make a brooch
Magnifique ! Le même qui est vendu par les « influenceurs » a 119€ ne vous faites plus avoir
tutto ok
Very well I recommend it fast delivery
Very nice brush not yet tested
The hair dryer looks impressive, ordered two, one box came crumpled (and so like everything works well, works
Really class
Writing problem but is very good for the price arrive quickly
8
It's kinda loud
This is second time that I ordered this Air brush! Amazing! Good quality and super fast shipping to Israel. Thank you dear store
Perfect for long hair, good quality
The object is very well thank you
Perfect fits my expectations
Perfect, shipping and tracking at the TOP!... As we say in France, that's how we trade!...
Porządna thing. Recommend.
Really fast delivery, received in 5 days to the Netherlands!
Girls must buy from this store. Everything is fine and fast!
muy bien, tardo mucho en llegar por la nevada y pagué más por envío urgente, y no han tenido ningún detalle, por lo demás el producto genial
Arrivé rapidement en France de Pologne .Très bien , chauffe bien mais sur cheveux très bouclés ne fait pas les racines et les laisse gonflés
I love how she leaves her hair
Compliant product works very well
Looks decent, I have not tried it yet in work, then if I complement the review)
He's crazy!!! I received battery 3 days!!! Thank you!
I tested the brush on my dry hair, it makes beautiful curls. I don't know if she smoothes hair on the other hand. Maybe I'll come back to say more if I try to straighten my hair.
I had a little trouble with my package but the store was very responsive! Super seller
Thank you for the brush it corresponds to the description and well amballed and I left my hair in a few minutes and very fast delivery in 3 days and thank you for the store. I recommend
Very good loved
Satisfied with the goods. Corresponds to all the proposed parameters. Fast Delivery
Barely received already tried A killing I love brushing without worries with this brush A jewel delivered in 3 days
The hair dryer is cool! Minus, but for me it's not significant at all, it's that it does not twist. Air even at the most power is not hot, which will keep the hair in order. Hair after styling is soft, shiny as the truth after the salon!)))) delivery is very fast
To offer, the 1er was for me and it is perfect!!!
Very good , thank you
супер. больше размером, чем ожидала, но лёгкий и удобный. быстрая сушка и укладка волос. три позиции. рекомендую
It works fine but it's a little slow.
Top
Perfect hair brushing are perfect
Super cheap promo. She is top the brush
Articles conforme à la description faite dans l'annonce, reste plus qu'à l'essayer....
Article nickel
Went 4 months
Very good. Perfect
Works very well, the result is rather not bad I'm surprised. I recommend it.
I love it leaves hair amazing
Bon produit
realy good dryer,good quality,fast shiping
At the top
Fast and neat shipping according to the Description I am conquered by this product...
Very fast shipping!! The brush is great I highly recommend!!
Super
tres bien
Reçu en 1 jour seulement, fonctionne super bien, je recommande fortement !
I love this product, it has arrived in 3 days, it is very easy to use, leaves hair very soft, smooth without frizz. I recommend it to 100%, now I'll find a bag to keep it.
very fast delivery.Super.
Very cool thing and mega fast delivery!
Not bad as a product it goes very fast deliveries too Thank you
Well received come in advance
Great hair dryer! Really straightening and styling hair. Very convenient to use!
Very satisfied
Parfait ! Est arrivé en 3 jours , fonctionne parfaitement bien, vaut largement ceux de marques,Rien à redire. La qualité est très bonne
Perfect very fast delivery
Item camed very fast in comparence. Works, mayches the description. Haven't used yet.
As described. Works great and delivered very quickly
Au top Merci
Identical to the video, very good product, I have hair very damaged but great result, alone. bemol delivered 5j more than announced but it did not bother me
The item is compliant. I expected more power but he does his job on natural kinky hair with Brazilian straightening
Ok
The hair dryer is normal, but for a very long time
It's fine but I have very curly hair and instead of smoothing it makes me frizzy. I don't recommend for curly hair.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Arrived very quickly in France. I will leave a new opinion because I have not tried it yet.
Delivery three days to St. Petersburg! Thank you!
pas encore essayé mes a l'air très pratique
Impec
According to the description seems to work properly although a little noisy personally I find the brush a little too big fast shipping delivery time (3 jrs) not respected by the fault of the chosen transportation
"Great-great" Ordered on the 16th night and I just got it. It hasn't taken 48 hours to get to Madrid. I 've tried it and I'm delighted with the purchase, it's for a gift. I'm sure I'll order another one for myself.
Everyting is okay. Thank you store!
Sends ultrarapide by a notified carrier in advance by very surprise SMS. Qualitative packaging Labrosse works perfectly well in all respects to the description value for money unbeatable I recommend
Didelis, outlet pučia. Rekomenduoju
Noisy but very good quality
me llego en 24h!! rapidisiimo tiene buena pinta!!
entrega rapida. produto excelente.
Very satisfied. Recommend this shop.
Super fast in two days I was home
Good thing, laid down quickly, at a minimum speed
Reached within 3 days, took as a gift
Perfecto
Very good quality product, immediate delivery I just have to try it.
Wonderful I arrive in 2 days
Now we have to prove the result. Super fast shipping
Super fast shipping, arrived with 2 days. Package in perfect condition. Then I'll try it with wet hair and give my opinion about the dryer, but it seems to be very good at the moment.
Everything is well packed, fast delivery, thank you
Excellent thing, long wanted, thanks for quickly sending. Everything works well, three modes.
Is top! The hair is bright, and very well stretched! Was super fast to arrive! Recommend
I'm coming very fast. I 've tried it and dried it very well, as it sticks only that part of the scalp does not dry so well. I 've dried it faster than with drying r
I'm coming very fast.
Pros:-easy to use, it's very difficult for her to get tangled up hair-the head is pretty big so for those I have lots of hair or long hair they do very well-it leaves quite shine-No -It's low power so it's not good for hair drying and shaping, it has s to have it just wet or dry-it weighs a little so if it has long hair you take a little bit and get tired-you leave hair straight with something volume but you can
livraison très rapide reste qu'a essayé
Super fast and enchanted excellent product, I recommend the store
perfect,thanks
Laibai greit atkeliavo maždaug apie 7D. Man patiko plaukai Po džiovinimo yra-59 švelnus IR gražiai suformuoti. Tikrai rekomenduoju!!
Delighted with the hairdryer brush. It's very powerful and leaves your hair dry and combed. Fast Delivery
Прям супер я даже не ожидала хорошо укладывается
Like the description, a little big.
Makes perfect smoothing
It's very good and I arrive in 2 days I recommend
Received in 6 days super satisfied
Really a superb brush at a low price that I recommend!
I ordered it Friday and it came to me Monday, perfect
Just like Revlon's for example I have both and they are practically the same less the clear price
Muito bom recomendo
Really great! Fast shipping
I 've had enough of it. I'll prove it to you.
Super precision speed of sending but sending unprotected, no bubble paper box super damaged, very disappointed because for a gift