Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cable, but oooochen Long walked. A long connector with allows you to charge shockproof smartphones. Ordinary is not enough
To Moscow a month. Bought for 122,25 rubles. Cool cord, soft. Fast charging is. If it will be as practical as basesus, I will buy this company a cord, I do not see the point of overpaying for the brand.
Wire is normal. Fast charging Samsung A51 supports.
The wire is excellent, supports fast charging, I order not the first time
04.01 - 01.02 arrived in the RD. I always take cords from this store, charge perfectly. my previous one still works, already a year. The track was tracked together with other parcels.
The store sent immediately, and arrived for 26 days later promised. In the work has not yet checked, but in appearance are made qualitatively. Thank you seller!
Ordered 10.02 received 1.03. The goods are of excellent quality. Even better than we sell in online stores. So it's cheaper in two. I advise everyone of this store
As always with this store, the product is as advertised and as pictured. Honest and reliable seller. Thank you
Delivery to Krasnodar is long, about 2 months. The track is tracked to the territory of the Russian Federation, on the way to Russia there is no tracking. The goods are satisfied. Fast charging cord produces.
Good cords with easy illumination the phone broke out did not charge and with this cord instantly
Good product one mth to canada
Arrived very fast, works perfectly. The Motorola acknowledged the turbo power
this is a fast charger works for Samsung S10 confirmed
Quality goods
Corresponds to the description, fast delivery, the cord is excellent!
Does not bend like in the picture but so like everything is normal
Order more than once… Claims No
item came very quickly very good item price good good store very good packing very nice item!!!! thank you
Everything, as in the description. Looks wire decent, the phone from it charges. No complaints.
Cable as cable. Works like should, support fast charging Recommend
Great cable. Everything works, corresponds to the description. I recommend the goods and the store.
A good cable is soft for half a year-a year is enough to use
The wire is good, the description fully corresponds. Before Minsk, the delivery took a month, put in the mailbox. Supports fast charging. Thank you and good luck.
Good cable. Take 3 times. All right, just waiting for 2 months
Fits the description of goods, suggest items and store, works.