Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent.
Has received, all norms, but has not yet checked in the work
Ur finally then the cord came, ordered 13.04, received 22.06, waited a long time. Excellent cord, fast charging works, second time I order, thank you very much.
always prder these. excellent quality, long lasting. my whole family uses those cables! fast shipping as well
Everything is fine according to the description and burns
Good cord product excellent recommend I will check Delhi order more
Shipping to Moscow 1 month. A second time. Seller put five.
tested fast charge everything ok
I order not the first time. Already almost all the friends moved to such a lace in return for the finished usual type. For 2 years, no lace of this supplier has broken. Somehow.
Excellent quality lace. Euer's the 2nd. Android Auto Works. All good.
Great product Exactly as described!
it charges well, it looks strong with no damages. cable is good. data transmision not checked yet
Fast delivery. Excelent quality.
Power Good, in nests sits tightly.
It's kind of OK. Connected, works
Finally thats!!! Come! Dropped into the mailbox. Ordered 11.05 came 06.07. Works. But for a long time I went)))
As in the description, the delivery is long. To St. Petersburg month
Goods consistent with the description
All norms, delivery is long, for fast charging is suitable
Practical جدآ gorgeous⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
OK!
I order here not the first time, as always beautiful
Received, really very long service tracking for Russia.
The wire is great! Take it will not regret, fast charging supports, with it for 1,5 hours the phone reaches 100%
The goods for 3 months on came, the money was able to return only after attracting the team AliExpress to the dispute, the store offered a refund of 0 rubles.