Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With all the discounts, the device is fire. Did not like how packed, during transportation could break easily. It is powered by two Pinky batteries. At first it seemed that the main collar does not work, the electrodes are so palpably well shot)) then it was fixed... it is necessary that there was a good contact with with with The current is distributed equally if good contact in all electrodes. In case of loss of contact begin to beat the remaining two. A sore neck, an aggravation of osteochondrosis... Specially did not drink pills, tried the device, and about the miracle)!! It became easier!!
Delivered to Ukraine in 14 days the goods are good thanks to the store)
The parcel came for 2 weeks
I've chosen to buy online and was right! great customer service. thanks!
bueno, de momento hace efecto
It's working fast. Like electrophoresis.
Goods Super all works take will not regret the parcel went two weeks assembly and plastic normal store 5 +++
Everything works
it's a bit weird not sure if I had tried before that I would have bought it.
Purchase is satisfied, thank you!
I haven't tested the item yet. Anyway..it looks good.
The goods came during as stated in the delivery. i will try. Batteries are inserted and it works. Only for how much is enough .... the device...
Excellent goods, fast delivery. Works perfectly. Recommend!!!
Что то пока не разобралась(
Quickly and qualitatively... the store is super... delivery is excellent.
The order corresponds to the description. I came quickly.
It looks like he will save me))) it became easier.
получен,работает отлично. по эффективности позже !!!
Awesome product
The parcel came in 3 weeks in Tver. Fast. Looks pretty high quality. But the main thing is working. On some modes you almost jump. Cool thing. The goods are excellent. It's relaxing. Recommend. Special thanks to the store. Came quickly and tracked well.
Quickly delivered. Works fine. Thank you store. Recommend.
работает. эффект быстро не будет. спасибо.
The product came quickly and does not remember, immediately did not leave a review, because I did not know how effective, in fact it is very convenient to use, I can not include it it well beats the current even on a small mode, and the SBI on the back is the most after the massage always want to sleep, let's see how it will be, I will add, I did not communicate with the store, sent quickly and came about 2 weeks to the store "Pyaterochka"
Pleasant effect on minimum power, above is already difficult to tolerate
It came quickly, put at most all 6 pulses and Velcro. I thought that on the back someone punch, and on the neck a real electric shocker.
Пришло в Латвию за 2,5 недели .Товаром довольна, можно смело заказывать .Несколько режимов которые можно подстроить под себя. Рекомендую брать с присосками!
Cool noise, blood flow is felt
Thank you to the store, everything works on Stavropol for 2.5 weeks, my mother was satisfied with the gift in action. Recommend!
I'm not satisfied at all
I liked the massager, it works fine. I recommend it.
Elegant device, directly relax the muscles of the neck eleetromassage! Take it, you will not regret it!!
The store sent the parcel quickly. Goods quality
The whole family is very satisfied, super, everything works clearly, the delivery is fast, and safely packed, thanks to the huge store!
Спасибо. проверил в работе все работает
The thing is super. I will take one
Good massager, I recommend.
Super masażer, polecam
Пришёл быстро, всё работает, жена довольна
Nice massage
The device came quickly, but not working, very insulting
I'm happy with the goods, I came for 10 days in Maikop, I recommend the store.
заказ пришел довольно быстро, 2-3 недели до Волгограда. Массажер понравился, тестируют я и мама. Хорошо расслабляет мышцы. Вообщем покупкой очень довольна.
Everything works, the feeling is super
классная вещь все работает отлично
Thank you, it works.
Received quickly product conforms to the description
Then normally vibrates, then unpleasantly beats the current on the same mode
Very quickly. everything works. thank you
Chic device. Thank you store. We'll order more.
Super! Delivery to Minsk 2 weeks! Description exact. Works. Thank you store. I recommend about the product, and the seller.
спасибо
The massager as in the description came without batteries, works. Thank you store.
Всё как в описании. Доставка быстрая. Эффект прикольный...
Пришло всё быстро. Всё как в описании. Рекомендую.
The store is excellent, very quickly sent, 31 ordered, received February 20 to Kaliningrad. about the work... We have not yet figured it out, but a couple of times it's normal so why did it hit the current exactly where the metal, where it should massage... Hit strongly.) now we look, we study...) how to figure out the feedback.
Order shipped and delivered quickly. Packing would be more reliable. Fortunately everything turns on and works. There is an effect of any or no yet I do not know, as this device is ordered as a gift and has not yet been tried. Looks good. Thank you.
The massager has not yet been checked in the work.
Excellent massage device I will order a good one as a gift
I order a second time all super especially for such money
Very good product. They are ordinary. It has a very intense power level. Very happy
Thank you order came, as it was in the description. Well packed, only the address is written on Chinese.
All is well
Very loose. It only gives cramps
Honest store
An excellent thing useful neck for a long time will hurt will test, checked bites a lot of modes running from two Pinky batteries, I put similar batteries.
Excellent massager, the only thing is not convenient, you need to often change batteries
I will not tell you about the Sens of the night
Thanks for fast shipping
Received in eleven days from the date of the order. Great quality item and good completion in your details. It comes well packed even though it has no box. According to store's description. Plastic is good quality. The only drawback is that the instructions are in English. No need to contact the seller. I recommend your purchase. There is no proof in its entirety.
Great, super fast
Everything works
The product corresponds to the description. Packed well. Got there quickly. The store and I recommend it.
Nice thing. It came quickly
Delivery 2,5 Tyzhnya of their functions can be handled. Diodi mode can be seen to be taken. Titles electrophoresis. I won't take care of the massage. Short on modes: insert batteries, turn on, moving on/off lever. Put on the massager, separately or together with applicators. Do not forget to remove the protective film. Click on the on button on the right. Immediately turn on Mode 1. switch to the desired mode with the mode button. Mode-6 itself: Automatic-combination of acupuncture (vibration, tingling) and uniform strokes, gorit-1; Acupuncture-uniform vibration, tingling, gorit-2; Push-long vibration and point impacts, push, gorit-3; Pressure-enhanced vibration as pressure and relaxing vibration, gorit-1, 3; Massage-alternating point strokes and relaxing vibration, gorit-1, 2; Percussion-only point impacts, push strokes, gorit-1, 2 ,3. The device turns off automatically after 15 minutes.
Carefully packed! For this money, everything is fine!
I received the order quickly. I order the second massager. I ordered my daughter for the new year as a gift. She's very pleased. There was pain in his neck. I stopped hurting my head. Now I ordered my husband as a gift. He's also suffering from headaches. Let's see. Well, with a pain in the neck. I'll write it later or not.
очень доволен, работает
It works well but it is very weak the massager very low power
It came quickly. Cool piece
Works on three modes, the power is adjustable. Looks like Darsonval's probably the same principle.
OK
Very cool.
Got it. I haven't tried it yet. It seems to turn on.
Perfecto 9 días en recibir comentaré Hace su función próximamente después de usarlo unos días
Everything works, there is enough power, for me even with excess!
Works). Delivery days 35. I took my wife, checked on all modes, everything is fine. Took on sale for $4,76, now it's worth more. I recommend definitely! 0,33 $ off the order returned to the card as a caschback,-to receive 5%-15% returns from each purchase on Ali and in dozens of other online stores-register on the site to receive a cache on QR code GL tccafc
Everything has come, thank you
Works well, that's just not convenient on the neck, does not fit well, you need to press. came in 17 days
Order came store recommend
Got it. All OK. I haven't checked yet. Packed norms.
Not included but the money was returned.
Fuck you. I did not believe it, but it really works... from two Pinky batteries. 6 modes. Nice thing. Delivery three weeks.
Greitas siuntimas , preke puiki
No description in Russian language
Massager received all works all class advise this store the goods are exceptionally cool buy
Shipping took more than one month. .and I bouit for presents. Item came in simple film packaging, no box or whats so ever.. whuch is not appropriate..
A pretty good product, fulfills its function, with various programs and various levels of intensity, does not heat in the area, but if small electrical current downloads in the muscle, that helps to relax contrapli. The order arrived in seven days, the delivery was scheduled for ten days, which arrived four days earlier. Super happy. Totally satisfied, I recommend.
Delivered quickly. the goods are satisfied. I recommend the store.
The parcel was just unreal for a long time-almost two months! How can you deliver it at all? I can not say anything about the goods myself, because while I waited, I repeat, almost two months, I had to go to school and received my relatives.
Interesting massager
Доставка за 2 недели, упакован хорошо, продавцу респект, спасибо
no me gusta
Excellent.
Order came quickly. Packed weak, without a box, but everything is whole. The plastic is simple, but the device is thought out well. The instruction is in English, a bit sumptuous, but in general everything is clear. Powered by two AAA batteries. There are several modes, strong enough and different. They can be additionally adjusted with "more" and "less" buttons. The first two modes gradually increase the power, plus change the frequency and method of exposure, and to a very active phase, which even a little is not in itself becoming. The third came up to me, with power regulation. The device creates microibrahim in the muscles, very similar to electrophoresis, which was made on physiotherapy.
very good! Works perfekt. Used it for 3 weeks. My neck is smooth without pain. Battery lasts för ever. Love, love, love it!!
The massager works, I use a week, but there is no relief.
The thing is very good first super feeling. Heals with current. Lots of modes. How useful I can not say. I reached Voronezh to the region Very fast.
Works great!
great
Quickly, everything works. I hated electrophoresis when I was a kid, but it's cool. I took it as a gift to my wife-I kind of liked it. On the package-all is well-densely.
The item looks great and feels very good. Very good quality.
All works such as if rażenie shock
good
This is electrophoresis
The product as it looks and works well carefully with the levels gives strong ramps in according to which body parts
Everything is fine
The order arrived quickly, but has not yet checked the performance, then I will check and write
calidad precio, correcto bastante potencia. No cal gastarse más dinero en productos similares, ya que hace este la misma función y diría que hasta más. Yo fui uno que compre otro parecido más caro y con mando y deciros que prefiero este hace mucho más que el otro.
Быстро доставили заказ в Германию. Еще не пробовал, так что не знаю как работает и работает ли.
Отлично, быстрая доставка
Massager as in the photo, works from 2 Pinky batteries
Took, because the deposit of salts in the neck. so as not to be unpleasant sensations lubricated cream. The impact is called-myostimulation (vibration + pulse).
Массажер пришел быстро, упакован хорошо. Работает от батареек А хорошо. Продовца рекомендую!
Not worth your money, the whole massage is the kicks of current in the neck
Product same as advertised, well packed, tested, arrived earlier than expected, recommend.
Думал что будет и масаж и электрофорез) , но только эф и все , ну за эти деньги глупо было рассчитывать на что то другое , имейти ввиду что это не всем можно .
Delivery is fast, it works Cool. it is possible to recommend.
Delivery to St. Petersburg-10 days. Turned on, works, while everything is like. Thanks store
Электрический массажер для шеи получила, а импульсный массажер для спины не получила, на рисунки они в комплекте, массажеры работают, спасибо.
Works. Jokes. He kicks it, gives it to the whiskey. Once I did-from the electric push, the shoulders were reduced and the head was shrunk) In general, I do not know whether this effect or not. Made eight sessions in a day. I can not understand whether or not to eat. Her neck hurt in the morning and hurts. Maybe I have a complicated case. XS
Everything works like an acoponture tokomherachit Hood, only instructions normal sorry no for this 4 stars
have just received my parcel. thank you very much!
Everything is fine, advise this to everybody
It came quickly, everything corresponds to the description! Thank you store!
for such a low cost has a surprisingly high quality
Doručenie for Mesiac from objednania. For this že them it baterky, them cool. Odporúčam predajcu