Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered quickly. the goods are satisfied. I recommend the store.
The parcel was just unreal for a long time-almost two months! How can you deliver it at all? I can not say anything about the goods myself, because while I waited, I repeat, almost two months, I had to go to school and received my relatives.
Interesting massager
Доставка за 2 недели, упакован хорошо, продавцу респект, спасибо
no me gusta
Excellent.
Order came quickly. Packed weak, without a box, but everything is whole. The plastic is simple, but the device is thought out well. The instruction is in English, a bit sumptuous, but in general everything is clear. Powered by two AAA batteries. There are several modes, strong enough and different. They can be additionally adjusted with "more" and "less" buttons. The first two modes gradually increase the power, plus change the frequency and method of exposure, and to a very active phase, which even a little is not in itself becoming. The third came up to me, with power regulation. The device creates microibrahim in the muscles, very similar to electrophoresis, which was made on physiotherapy.
very good! Works perfekt. Used it for 3 weeks. My neck is smooth without pain. Battery lasts för ever. Love, love, love it!!
The massager works, I use a week, but there is no relief.
The thing is very good first super feeling. Heals with current. Lots of modes. How useful I can not say. I reached Voronezh to the region Very fast.
Works great!
great
Quickly, everything works. I hated electrophoresis when I was a kid, but it's cool. I took it as a gift to my wife-I kind of liked it. On the package-all is well-densely.
The item looks great and feels very good. Very good quality.
All works such as if rażenie shock
good
This is electrophoresis
The product as it looks and works well carefully with the levels gives strong ramps in according to which body parts
Everything is fine
The order arrived quickly, but has not yet checked the performance, then I will check and write
calidad precio, correcto bastante potencia. No cal gastarse más dinero en productos similares, ya que hace este la misma función y diría que hasta más. Yo fui uno que compre otro parecido más caro y con mando y deciros que prefiero este hace mucho más que el otro.
Быстро доставили заказ в Германию. Еще не пробовал, так что не знаю как работает и работает ли.
Отлично, быстрая доставка
Massager as in the photo, works from 2 Pinky batteries
Took, because the deposit of salts in the neck. so as not to be unpleasant sensations lubricated cream. The impact is called-myostimulation (vibration + pulse).