Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the cosmetics of this company. I order not for the first time. Shipping is always fast. Ordered five positions, the parcel reached 10 days to Chelyabinsk sdecom, very nice, thanks to the store. Packed mascara in a branded box, in a bag with bubbles, so that the package does not crumple on the road. I buy this mascara for the fifth time. It is perfect: separates the eyelashes, lengthens, waterproof, no panda effect and spider's legs, washed off easily with warm water, you can with soap. Milk and micellar water smeared and rinse longer. I do not buy any more mascara of famous brands, I buy only this one.
As always excellent
Заказываю не первый раз продукцию данного продавца. все всегда на высшем уровне,упаковано как положено,в коробочку и целофановую запечатанную упаковку,кисточка гелевая,запах приятный. Отправляют через слжбу доставки СДЭК,курьер привез прям домой. продавца безусловно рекомендую
Good mascara) I order not the first time) does not crumble, cilia do not merge and look natural) I recommend to buy))
Good packaging, not yet used
The product did not come, I already ordered this mascara, I really liked it, like all the cosmetics of this store, but the delivery is terrible! the seller returned the money.
Super good lengthen and gives volume
Tush liked it.
This store has this mascara I order for many years. Mascara is awesome, delivery is fast.
Mascara is cool, I have been using for several days, does not crumble, lies flat, lengthens. I'm happy. Recommend
The order went 2 months.
The goods came to Kazan in 9 days. Packed well. Each separately. Shelf life up to 2023. Looks very cool and stylish. Mascara does not smell anything, and the scrub is like coffee.
The goods are excellent, delivery 10 days.
Mascara is good, I have my own resasses are not bad so it is very good for them. does not stink, do not crumble, there is a little moisture-resistant efect. When washing out traces under the eyes does not leave. Recommend!
Super. Recommend. Beautiful package. Great makeup. Order szło niecały month for EN.
The box was crumpled on the road, and so-everything is very good. Presentable looks and mascara itself, and cardboard packaging. The brush liked the look. Corresponds to the description.
Product wyglada same as the picture, came in less than a month, not yet wypróbowałam
Mascara Super, not the first time I order from him, the store is excellent, boldly order from him, very satisfied with the products of the store, thank you.
the mascara is fantastic :) nicely extends the lashes. it is easy to apply, no clumps. prefect! thank you store!
Removed one star for oooochen long delivery! Ordered in September, received the parcel in late January. 2 months went to Ukraine and because of the wrong number when sending on the parcel for another 2 months lost in Ukraine. I have not used it yet, I will add a review over time
Delivery 2.5 month. and so it's OK.
Very nice packing and fast delivery. Super ink. Recommend.
Everything is fine! Packing, timing, quality. Pleased with the delivery, mega fast. Ordered 11, received on November 20!!!! Definitely 5 + *
Great mascara! Quality at altitude! Perfectly colors and separates cilia, adds volume and length! Does not crumble, does not smear during the day. Does not flow from rain and tears. At the same time, perfectly washed with warm water! For me-number 1! The order was well packed, but the delivery is very long! I ordered it on Black Friday)) 3 months delivered. There was only a couple of hours left until the end of time... But it's worth it!
Everything were carefully wrapped, high quality make ups, fast shipping and was surprised with a gift. Thank you Dear Seller. I will buy again.